Summary:
Contribute to the operational effectiveness of the Branch through effective management of and participation in the functions of Human Resources, Acounts Payable, Accounts Receivable, general office administration, customer service, merchandising and buying for the Branch.

Key management duties:

Human Resources:
Administer HR and Payroll related documentation for division; prepare monthly payroll documents for submission to Corporate Payroll; creates and maintains employee files.
Monitor division performance appraisal process; provide guidance regarding Corporate HR and Payroll related policies and procedures.
Conduct New Hire Orientation, including education on benefits and safety; serve as contact within division for questions regarding payroll and benefits; responsible for communication of HR/Payroll related information.
Participate in Safety Committee; responsible for reporting of work related injuries, OSHA 300 Reporting.
Support Corporate HR in recruitment process: job posting/job advertisements; may assist with interviewing of candidates; conduct reference checks and coordinates pre-employment drug testing.

Accounts Payable:
Process daily accounts payable invoices.
Research rebate and invoice discrepancies.
Accounts Receivable:
Complete cash application and credit card payments and adjustments.
Address credit department issues with customers.
General Office Administration:
Communicate with other departments in the resolution of problems and coordination of work flow within division; resolves difficult customer problems.
Administer petty cash processes and local checking account.

Customer Service:
Accept and process customer telephone, fax or walk in orders.
Provide price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
Assist customers with problems, delivery times, lost orders, returns, price adjustments, etc.; answer customer product inquiries (i.e. availability, suitability, substitutions, sizes, etc.).
Track backorders and future orders for customers.
Communicate customer-related information, opportunities and problems to Account and Sales Managers.
Assist Merchandisers and Buyers as needed.
Perform other duties and special projects as assigned by Branch Manager.
Industrial & Print Merchandiser and Buyer:
Merchandise and purchase products and respond to product inquiries and claims.
Source new and custom items.
Process supplier inquiries from Account Managers.
Research options and obtain quotes and information from suppliers.
Place and follow up on supplier orders.
Research and process supplier claims.
Manage inventory levels; communicate with Merchandisers in other locations concerning stock level needs. May manage key accounts and/or primary vendors.
Run and analyze buy reports for specific suppliers/stock.
Enter purchase reports for stock replenishment and follow up on ship dates.
Manage inventory levels to specific goals by supplier and item.
Identify "slow moving" items and reviews with Account Managers and Buyers.

Knowledge, skills and abilities:
Basic accounting knowledge.
Highest level of professionalism with the ability to maintain confidentiality.
Effective verbal and written communications skills. Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. Customer service oriented, with the ability to work well under pressure.
Detail oriented, well organized with ability to prioritize, coordinate and simultaneously maintain multiple projects.
Proficient in developing and maintaining report tracking tools.
Ability to work with little direct supervision.
Approachable, flexible, adaptable to change.

Qualifications:
Minimum 1-2 years billing and/or accounting experience.
Proficiency with current Microsoft Windows and current versions MS Office.
Ten key and typing by touch.

Working Conditions:
Professional office environment.
Ability to sit or stand for extended periods of time.
Regularly lift 10-20 lbs.
Frequent use of basic office equipment (i.e. computer, mouse, copier, 10-key calculator, stapler, etc.)
Occasional overtime and participation in annual physical inventory required.