Rosenthal Automotive is excited to announce that we have joined your neighborhood and look forward to being a part of your community.

Our organization is a family owned and operated company that has been in business for over 65 years. We pride ourselves on bringing a fresh perspective to automotive retailing driven by technology and a vision for the future. We promote teamwork and value the individuals who create it.

We are always looking for Entry Level Service Advisors who can thrive in an environment dedicated to customer service, communication, transparency and innovation. If you are looking for a great career opportunity with a growing organization, please apply now.

Acura Entry Level Service Advisor Benefits:

• $75,000+ Annual Income potential based on performance and experience

• Annual Performance Longevity Bonus

• Flexible Hours & Closed on Sundays

• Service Advisors experience preferred but not required

• Salesperson with 1 or more years of experience encouraged to apply

• Individual with experience in Retail (Sales, Cashier, Customer Support, etc.) encouraged to apply

• Individuals with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply

• Minimum guarantee for 3 months during training period

• CDK experience preferred but not required

• Established location with large customer base

• Paid Training & Certification

• Potential for future advancement opportunities to Assistant Service Manager with increased pay and bonuses.

• 20 franchised dealer group in VA, MD, & PA - Over 1400+ employees

• Training and support to assist you in achieving your goals

• Paid time off and 401k

• Medical, Dental, Vision, Short and Long-term disability, and Life Insurance

• Employee discounts on vehicle sales, parts, and service

• Career advancement opportunities

  
  

Acura Entry Level Service Advisor Responsibilities:

• Advise customers about necessary service for their general maintenance needs

• Help identify the customer’s primary concern and also present other maintenance needs when appropriate

• Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs

• Prepare repair orders showing time, cost and labor estimates for service

• Accurately describe the customer’s concern to the technician

• Explain the work performed and the repair order charges to the customer

• Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer

• Establish and maintain professional relationships with the customers to encourage repeat and referral business

• Maintain high customer satisfaction standards (CSI)

• Perform federal, state, and manufacturer mandated recalls

• Complete any training required by the manufacturer or Rosenthal Automotive

Acura Entry Level Service Advisor Qualifications:

• 1+ year of service writing experience or sales experience preferred

• Automotive experience preferred, not required

• A valid driver's license and a good driving record, per company standards

• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience

• Professional personal appearance

• Excellent oral and written communication abilities

• Process and detail oriented with developed organizational skills

• Confident in ability to work under pressure and prioritize

Our company is a family owned and operated business, so we know what it takes to grow a company from the ground up. Unlike other employers, we aren’t so focused on what you’ve done, but what you can achieve.

Please submit your resume for immediate consideration.

Job Type: Full-time, Entry-Level position