JOB SUMMARY

JOB SUMMARY

Staffs the front desk at the City's Activity Center; provides customer service and assistance to patrons; processes program registrations and equipment rentals; monitors patron activities; assists with cleaning and maintaining Activity Center facilities; and performs other related duties.

ESSENTIAL FUNCTIONS AND DECISION MAKING

ESSENTIAL FUNCTIONS

• Staffs the front desk and provides customer service to Activity Center patrons:
  • Responds to customers inquiries in person and over the telephone; provides information regarding facilities and athletic programming.
  • Directs users to correct areas of facility.
  • Assists patrons with program registrations and equipment/locker rentals.
  • Collects and processes registration fees.
• Participates in cleaning and maintaining Activity Center facilities:
  • Performs routine janitorial work; wipes down fitness/weight equipment.
  • Identifies and reports maintenance issues to supervisor.
  • Assists with set up and take down of tables and chairs.
• Miscellaneous:
  • Participates in training new employee as required.
  • Assists with special projects as assigned.

DECISION MAKING

• This position works under general supervision.

MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)

MINIMUM REQUIREMENTS

• High School Diploma or equivalent is required.
• One (1) year recreation center and/or customer service experience is required.
• CPR/First Aid Certification is required within six (6) months of employment.

CORE COMPETENCIES AND PHYSICAL DEMANDS

CORE COMPETENCIES

• Must be able to read and comprehend departmental policies and program documentation.
• Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, vendors, facility renters, patrons, and the general public.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 45 pounds occasionally. Subject to vision and hearing constantly; standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, handling, fine dexterity, bending, balancing and talking occasionally; kneeling, crouching, crawling, twisting and climbing rarely.

Working conditions involve exposure to hazardous chemicals, infectious diseases, and potentially irate members of the public.

Work Hours

Varies, Full-Time 40 hours per week. Shifts from 5:30 a.m. to 12:30 a.m.

FLSA Status

Non-Exempt

The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.

BENEFITS
Medical, Dental & Vision Coverage

• United Healthcare
  • Choice Plus PPO Plan
  • Prescription Drug Plan
  • Wellness Initiatives
  • Virtual Doctor Visits 24/7
  • Dental Plan
• Davis Vision Insurance
  • Base Vision Plan
  • Premium Vision Plan
  • Laser Vision Correction discounts

Retirement

• Texas Municipal Retirement System (TMRS)
• Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA

ADDITIONAL BENEFITS

• Flexible Spending Accounts
• City paid Life and AD&D Insurance
• Voluntary Life, AD&D and Long Term Disability insurance
• Employee Assistance Program
• Vacation
• Sick Leave
• Holidays
• Longevity Pay
• Tuition Reimbursement
• Activity Center Membership
• Direct Deposit

The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.