Job description

ACCOUNT MANAGER - WHOLESALE

Avante Health Solutions makes it easier and more affordable for every hospital, clinic, and medical practice to have the very best equipment, supplies, and service. Join a growing company genuinely committed to making a difference for our customers and their patients!

POSITION SUMMARY
Reporting to the Director of Wholesale and Purchasing, the Account Manager- Wholesale position is responsible to coordinate all third-party repairs with the appropriate suppliers and update the Enterprise Resource Planning (ERP) system as necessary. He or she will serve as an essential backup to the buyers and provide administrative purchasing support. Account Manager- Wholesale roll is responsible to support our customers, the Sourcing and Wholesale Sales group and Account Managers to continuously improve the quality of client interactions and order fulfillment. The role works with all departments to facilitate orders and help to manage client expectations.
The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION RESPONSIBILITIES_ (Essential Job Functions)_

• Supports the Purchasing group, specifically the Purchasing Manager with projects and ongoing duties
• Contacts vendors for pricing and return merchandise authorizations (RMA)
• Interacts and follows up with vendors on Estimated Time of Arrival (ETA) on purchased items
• Updates Sales associates and Customer Service Representative on ETA for orders
• Creates Service purchase orders (PO)
• Creates shipping labels, prints Purchase Orders and ships products
• Fields ETA requests from Sales and Customer Service department; once ETA is obtained, updates PO and Sales and Customer Service department
• Receives service Purchase Order, completes service reports and brings equipment to Final QA
• Follows up and manages all 3rd party PO’s; ensuring that evaluations are completed and approved by Sales Representatives, and confirms details with vendors
• Orders materials as requested
• Demonstrates excellent communication skills to receive and convey information clearly and effectively at all levels of the organization
• Possesses excellent interpersonal skills to interact effectively with staff, vendors and guests.
• Helps to manage pipelines for Wholesale Accounts (Sales)
• Facilitates customer calls to improve customer experience by analyzing and stabilizing customer concerns.
• Works with other departments, such as Tech, Inventory, etc. to relay order changes
• Processes purchase, repair and service orders, including online orders.
• Sends out “Ship” Emails, creates and sends shipping labels for all incoming repairs.
• Updates customers regarding Order Status and provides Service reports.
• Contacts customers for Purchase Orders and updates database
• Research customer orders and assists with finding solutions regarding production issues.
• Assists Account Managers in the identification, acquisition and retention of customers by providing insights regarding the customer needs, trends and concerns.
• Works well in a fast-paced environment.
• Helps to identify continuous improvement in purchasing and administrative processes and offers solutions to promote efficiency as Avante continues to grow.
• Demonstrates professionalism in all internal and external communication and demeanor
• Collaborates with all departments as internal customers, prioritizing tasks as needed for efficiency and compliance
• Adheres to all company employment policies, including Quality and safe practices
• Performs other duties as assigned

POSITION REQUIREMENTS

A cover letter and resume are required to apply for this position.

Education/Experience:

• Associate Degree in Business, Accounting or associated field preferred
• 1-2 years’ experience in purchasing, operations or service
• Strong working knowledge of inventory management software (e.g. ERP), preferred

Other Qualifications:

• May be required to work overtime when approved.
• Driving record that is insurable
• May need to drive off site to pick up and deliver materials

POSITION COMPENSATION AND BENEFITS

• Schedule: M-F, 8am - 5pm
• Competitive hourly rate in the range of $24.00 to $27.00, commensurate with experience
• Company-sponsored benefits, including medical, dental, life, disability, and 401k
• Paid time off and company-paid holidays

Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and services and to create a sustainable future for the company and its employee. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.__Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.__If assistance or accommodation due to a disability is needed, please discuss it with the hiring manager.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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