Job description
Overview:
The GM Financial Account Manager is responsible for sales, service, and support of assigned GM franchise dealers and associated GM Financial products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member's overall responsibility will be to develop dealer relationships that generate loan and lease contracts, floor plan accounts, and commercial lending accounts according to GM Financial's established credit risk and profitability models.
Responsibilities:
JOB DUTIES
- Demonstrate the value proposition of GM Financial to assist the dealer to sell more new GM units and used vehicles
- Effectively manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
- Support and market all GM Financial products
- Maintain effective communication with dealers and appropriate internal partners
- Develop business plans to align with corporate goals
- Achieve key field performance criteria
- Act as a liaison between the dealer and the credit center, funding, and other functional areas to resolve any issues by partnering with subject matter experts and management
- Analyze dealer-specific data using reporting tools and take appropriate action
- Identify and resolve dealer issues presenting excessive risk to GM Financial, ie, portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc
- Responsible for collection of monies owed to GM Financial
- Develop floor plan opportunities and conquests
- Perform other duties as assigned
- Conform with all company policies and procedures
- Promote a culture of teamwork, excellence, and integrity
Knowledge
- Knowledge of dealership operations and indirect auto finance industry required
- Working knowledge of Salesforce.com required
Skills
- Strong interpersonal and people skills
- Must possess the ability to make consistent quality decisions
- Ability to meet with senior level managers
- Must be self-motivated and able to work independently
- Able to meet deadlines and establish objectives
- Excellent communication skills including verbal, written, and presentation
- Must be proficient in computer software such as Excel, Word and PowerPoint
- Excellent time management skills
Additional Knowledge Skills and Abilities
- A proven track record of quality sales performance and client satisfaction
- Prior credit underwriting experience a plus
- Prior auto dealer experience a plus
Education
- High School Diploma or equivalent required
- Bachelor’s Degree strongly preferred, or extensive relevant experience preferred
Experience
- 3-5 years of experience in the automotive industry, lending or sales in related field preferred
- 18 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred
Working Conditions
- Overnight travel required
- Responding to dealer communications outside of normal business hours
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