Job description

The Account Provisioning duties include comprehensive support in the Account Provisioning field, across over 10 environments in Curam, IAM and eLearning Management (ILMS). The primary objective of the Account Provisioning Team is to carry out activities related to provisioning, deprovisioning, modifications, maintenance, and auditing of User Access Roles to DACS managed environments per the established DCAS and District guidelines. The Account Management Specialist will ensure that the access requests are fully approved and conform to the minimum requirements set by DCAS before being granted.

The duties include, but are not limited to:

• Handles all User Role related CSLs, including but not limited to, provisioning, deprovisioning, role modifications, role maintenance such as password and security question resets, and role auditing in Curam, IAM and ILMS.

• IAM User Provisioning – Onboarding/ Off-boarding across internal and external Applications , Database, Directory, Infrastructure and other DCAS specific systems for single users request as well as bulk requests.

• Troubleshooting login issues through analysis of users’ profiles and data activity logs

• Maintenance of Zen Reports in ILMS for transcript auditing

• Maintenance of the up to date User Role Matrix.

• Work closely with the Security IAM team, Infrastructure Data Administration Team, Triage, Call Center and Compliance.

• Work closely with the Office of Change Management (OCM) team regarding mandatory user training requirements, training completion and renewal schedule as a prerequisite for granting access.

• Work closely with Salesforce team regarding required updates to the CSL queues and workflows in Salesforce and necessary auditing

• Work closely with App Dev and Infrastructure teams regarding maintaining the complete list of environments.

• Work closely with DHS, HBX, and other partner agencies requiring access to DCAS.

Responsibilities:

1. Analyzes process and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment.

2. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams.

3. Recommends and facilitates quality improvement efforts.

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience

Job Types: Full-time, Contract

Pay: Up to $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to show proof of Covid-19 vaccination. If asking for an exemption, candidates agree to be subjected to a weekly Covid-19 test.

Education:

• Bachelor's (Required)

Experience:

• creating accounts/credentials for software products: 6 years (Required)
• account provisioning across multiple environments: 6 years (Required)
• ITSM: 6 years (Required)
• working across cross functional teams: 4 years (Required)
• Customer support: 3 years (Required)
• editing reports showing users completion of training: 3 years (Required)
• keep current catalog of environments for applications: 3 years (Required)
• Enterprise Teams: 3 years (Required)
• IT Business Analyst: 6 years (Required)
• business process re-engineering: 6 years (Required)
• Identity and Access Management Tool: 4 years (Preferred)

Work Location: Remote

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