SUMMARY:

The A/V Support Technician position serves as the primary point of contact to complete A/V implementation and support requests. The position is responsible for setting up, training, running, and dismantling audio-visual events throughout the day. The position applies the understanding of computer software and hardware to diagnose problems and to determine the appropriate course of action, to provide complete technical follow-through to successful incident resolution, and to ensure the escalation of issues to the appropriate support technician and/or department. The position provides Level I A/V and technical support to faculty, staff, students and guest presenters. The A/V Support Technician will conform to institutional policies and procedures and adhere to diverse, equitable, and inclusive practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with AV Lead tech to setup and remove A/V equipment at all campus locations for oral defenses, special meetings, large events and introduction days.
• Troubleshoot A/V equipment when there are technical questions or problems related to A/V equipment and identifies appropriate solutions.
• Provide A/V support with recording, synthesizing, and delivering lectures digitally to students, faculty, staff, and guests.
• Provide basic instruction and training on the operation of A/V equipment to faculty, staff, students and guests as necessary.
• Provide on-call support as required and occasionally perform job duties outside of normal business hours as required.
• Provide A/V training and support to faculty, staff, students and guests as requested.
• Ensures classroom A/V equipment and tools are inventoried and kept in good working order.
• Provide support and resolution for requests that come into the IT support phone line or email including password resets, site navigation questions, locating support documentation, etc. for students.
• Assist with the installation, implementation and support of hardware and/or software according to department standards and procedures.
• Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
• Build and maintain positive relationships with students and all internal departments to deliver a high level of service.
• Disconnect, move and reconnect desktop technology hardware for single user, multi-user and office moves.
• Ensure appropriate security levels are maintained.
• Provide video editing for online courses and streaming events.
• Perform other related duties as assigned.

QUALIFICATIONS:

• PC and Apple hardware knowledge (specifically Dell and Apple systems) with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations.
• Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels.
• Experience with mixing boards and sound support for large events and gathering.
• Ability to discuss and diagnose problems with computer hardware/software with remote users.
• Experience in providing technical support for PC’s over local and wide area networks.
• Experience in a Windows 7/10/11 and Apple OSX operating system environments.
• One + years working in a Windows networking environment.
• Proficiency with both using and maintaining MS Office suites.
• Experience with video editing software.

EDUCATION and/or EXPERIENCE:

High School degree or GED required; 1 year or equivalent work experience, education, or training.

COMPUTER SKILLS:

Intermediate knowledge of Microsoft Windows and Office including Word, Excel and PowerPoint for support and troubleshooting.

Basic knowledge of non-linear video editing software such as Adobe Photoshop and/or Lightroom.

Intermediate knowledge of Macintosh OSX operating systems for support and troubleshooting.

CERTIFICATIONS AND LICENSES:
Microsoft or other certifications preferred (i.e. MSCDT, MCP, MCSA, MCSE).

A+ certification preferred.

This is a Full Time position and works in an office setting on campus. The hourly range is $20- $21 an hour, depending on experience.

Pacifica Graduate Institute is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, disability, pregnancy, medical condition, or covered veteran status.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can start employment with Pacifica. Failure to satisfactorily complete the background check may affect the application status of applicants.

If your qualifications meet our current needs, please send your resume to the email address listed below. Please indicate on the subject line the position you are applying. No faxes or phone calls, please.