Definition of Class

• This is an entry-level position responsible for answering and processing emergency calls, dispatching
• emergency service providers, and providing pre-arrival instructions to the caller in emergency situations
• (i.e. CPR instructions).
• Employees are required to successfully complete an academic and on-the job training program within 3
• months of employment. (*All training is paid and provided by the county at no cost to employees)
• Employees must be able to work all shifts in a 24/7/365 Environment.
• Four Job Classifications: (based on training / experience)
• Telecommunicator I: $15.75/hour
• Telecommunicator II: $16.68/hour
• Telecommunicator III: $17.70/hour
• Telecommunicator IV: $18.75/hour

Duties & Responsibilities

• Answers 9-1-1 calls and other calls-for-service requesting assistance, ensuring the proper, timely and
• accurate information is entered into our computer-aided dispatch system for the subsequent dispatch of the
• appropriate emergency service providers.
• Dispatch of emergency service providers (EMS, Fire or Police) to the location(s) of the emergency and
• monitor their activities as needed to provide additional support by coordinating all radio transmissions
• between providers.
• Operates the National Crime Information Center (NCIC)/Commonwealth Law Enforcement Assistance
• Network(CLEAN) to conduct inquiries, entries and/or communications messages requested by sworn law
• enforcement personnel.
• The above statements reflect the general details considered necessary to describe the principal functions of
• the job and shall not be considered as a detailed description of all the work requirements that may be
• inherent in the job.

Knowledge, Skills, & Abilities

• Must possess good listening skills.
• Must posses clear, distinct and fluent verbal and written communication skills.
• Must posses good decision making skills.
• Must be able to acquire multi-tasking skills.
• Must be able to remain calm in stressful situations, and react quickly to emergency situations.
• Must be able to read, comprehend and adhere to established county and/or departmental policy,
• procedures and training manuals.
• Must possess high moral standards, integrity, impartiality and good judgment in dealing with the general
• public and emergency service providers.
• Must be able to sit or stand for long periods of time with intermittent break periods to carry out duties and
• responsibilities on a daily basis.

Minimum Requirements

• Must be at least 18 years of age
• Basic computer literacy.
• High School Diploma or GED

Preferred Qualifications

• Previous 9-1-1 / Dispatch experience.
• Previous call center or customer service experience.

Conditions Of Employment

• Must be able to successfully pass pre-employment testing program.
• Must pass a criminal background check.
• Must pass alcohol and drug testing.
• Must successfully pass all requirements to attain the certifications necessary to complete the training
• program for the position within 3 months.
• Satisfactory completion of continuing education courses, associated examinations and maintaining
• certification requirements is a prerequisite for continued employment.
• All training is paid and provided by the county at no cost to employees.