Job description
APPLICANTS MUST BE PERMANANENT IN THE TITLE OF ASSOCIATE RETIREMENET BENEFITS EXAMINER OR REACHABLE ON EXAM #1179
The Client Services Division is recruiting for WTC Disability Case Management Specialist to work in the WTC Intensive Case Management unit for the Medical Operations Team.
Under the direction of the Manager for Disability Case Management and with some latitude for independent judgement this position will:
The Client Services Division is recruiting for WTC Disability Case Management Specialist to work in the WTC Intensive Case Management unit for the Medical Operations Team.
Under the direction of the Manager for Disability Case Management and with some latitude for independent judgement this position will:
- Maintain a caseload of active WTC & Accidental Death Benefit (ADB)-WTC case files; ensuring that at each step of the process members and claimants receive clear, concise communication about the progress of their applications.
- Conduct initial application interviews for WTC & ADB WTC disability applicants and claimants as well as all follow-ups and outreaches in order to ensure appropriate and compassionate processing of the applicants WTC application.
- Provide compassionate service and support for members & claimants with member agencies, medical providers, member authorized representatives, or other units in the NYCERS organization regarding WTC & ADB WTC and other disability retirement applications.
- Prepare application documentation request and all correspondences for distribution to members/authorized representatives and agencies, while streamlining the process as much as possible utilizing phone calls, faxes, emails as well as hard copy mailing.
- Prepare and coordinate with other NYCERS units BOT resolutions and health insurance letters for BOT ratification.
- Follow up and track WTC Notice Of Participation requests.
- Coordinate member appointment schedules with the NYCERS Medical Board and/or Independent Medical Exam (IME) relating to WTC applications.
- Make timely updates in all tracking systems regarding the status of WTC applications and prepare statistics on WTC data as needed
- Participate in meetings, trainings or presentations as needed on WTC related topics and processes
- Work with Client Service leadership as needed in support of all communication materials related to WTC.
Minimum Qual Requirements
1. An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 9 semester credits in mathematics, statistics, accounting and/or actuarial science and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan;
b) for customer service in a financial institution; and/or c) in a position requiring the application of law, rules and regulations and the use of statistical, actuarial or similar tables; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of the experience described in "1" above. Each 15 semester credits from an accredited college including at least 3 credits in the areas described in "1" above may be substituted for each 6 months of experience to a maximum of 2 years experience. All candidates must have a four-year high school diploma or its educational equivalent and at least 2 years of experience as described in "1" above.
b) for customer service in a financial institution; and/or c) in a position requiring the application of law, rules and regulations and the use of statistical, actuarial or similar tables; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of the experience described in "1" above. Each 15 semester credits from an accredited college including at least 3 credits in the areas described in "1" above may be substituted for each 6 months of experience to a maximum of 2 years experience. All candidates must have a four-year high school diploma or its educational equivalent and at least 2 years of experience as described in "1" above.
Preferred Skills
Must be able to work in a diverse and fast-paced environment and have the ability to manage and complete tasks within established deadlines and in an efficient manner.
Must be able to deliver excellent customer service.
Must be able to deliver excellent customer service.
To Apply
Applicants must be permanent in the title of Associate Retirement Benefits Examiner to be considered
TO APPLY FOR CONSIDERATION, PLEASE FORWARD A COVER LETTER INDICATING Job Posting ID number 009-23-0056 AND A COPY OF A CURRENT RESUME TO:
CITY EMPLOYEES: Employee Self Service (ESS). www.nyc.gov/ess. Search for Job ID#: 576257
ALL OTHER APPLICANTS: www.nyc.gov/careers/search. Search for Job ID#: 576257
Note:
As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.
TO APPLY FOR CONSIDERATION, PLEASE FORWARD A COVER LETTER INDICATING Job Posting ID number 009-23-0056 AND A COPY OF A CURRENT RESUME TO:
CITY EMPLOYEES: Employee Self Service (ESS). www.nyc.gov/ess. Search for Job ID#: 576257
ALL OTHER APPLICANTS: www.nyc.gov/careers/search. Search for Job ID#: 576257
Note:
As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.
55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
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