Typical Hiring Range: 45,000 - $46,882 annually (salary to be commensurate with qualifications)
This position has an anticipated work schedule of Monday – Friday, 8:00am – 4:30pm, subject to change. Under FLSA guidelines, this position is non-exempt.

The Pikes Peak Workforce Center (PPWFC) is a dual county consortium serving both El Paso and Teller Counties. The Workforce Technician performs a variety of tasks essential to office operations and provides excellent customer service to a diverse client base. Position is subject to grant funding.

• Answers phones, greets customers and visitors and provides excellent customer service.
• Responds to phone, e-mail and in-person requests for information from internal and external customers and outside agencies.
• Maintains complex electronic filing systems, logs, files and databases with responsibility for the integrity of data collected and entered.
• Prepares statistical reports from various venues and systems.
• Updates and maintains resource material for internal and external customers and outside agencies. May serve as administrative or technical support for the Career Center.
• Composes and types general correspondence, letters, memos, procedures and statistical reports for own and others' signatures; material may be technical, complex and confidential in nature.
• Performs specialized functions for internal departments and groups which may be of a complex, technical or sensitive nature. May serve as intake or eligibility contact for departments.
• Performs search and job matching services for business customers and job seekers. Provides customer service and technical support in computer lab environment; assists customers with computer-based training needs, as well as basic academic skills and assessment programs. May proctor testing as directed.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• A flexible team player with the ability to work successfully in a changing environment.
• High level of interpersonal skills and integrity to handle sensitive and confidential situations and information.
• Ability to communicate effectively, both verbally and in writing, with government officials, colleagues, applicants and the public.
• Ability to remain sensitive to cultural diversity, race, gender and other individual differences with customers.
• Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.
• Must be receptive to adoption and application of new and innovative technologies and technological platforms.
• Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Investment Board (WIB), El Paso County and PPWFC policies, programs and guidelines to achieve the overall objectives of the position.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High School diploma or equivalent education.

Preferred Education and Experience:

• Minimum two years experience in customer service, employment recruitment, or related field.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Duties are primarily performed in an office environment; some travel may be required. Will be required to work evenings and weekends as business needs dictate.