JOB SUMMARY

Provides operational support to bank personnel and customers primarily in deposit application systems related to wire transfer payments. Also support as a back-up for online banking Treasury Management services. Includes data entry and research as well as creative problem-solving.

KEY JOB RESPONSIBILITIES

The following are essential job responsibilities:

• Processes wire transfers through the WireXchange wire transfer system with a high degree of proficiency and speed.
• Communicate with internal colleagues and external customers via phone, email, and written correspondence.
• Resolve issues by researching solutions and identifying the best option. Handle escalated customer issues, or further escalates customer issues as appropriate.
• Cross-train regularly to maintain proficiency in a variety of departmental functions and administrative tasks. Create and update department procedures as required.
• Provide necessary reporting to bank management.
• Review Fraud Software daily to identify potential fraud on wire transactions. Timely identification reduces risk to the customer and the bank.
• Review daily reports and general ledger account reconciliations. Make correction/ adjustment entries as appropriate.
• Review daily reports to identify and correct possible errors or omissions.
• Identify and suggest process improvements for daily tasks and department functions.
• Serve as backup for Electronic Payments Assistants as necessary.

The following job responsibilities may be reassigned:

• Other related duties as assigned or requested.

KEY JOB BEHAVIORS

Knowledge/Skills/Abilities:

• PC, phone system, general office equipment
• Ability to maintain strict confidentiality

Communication:

Effective verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively write a variety of correspondence and reports and to explain complex policies and procedures.

Representation:

Solid judgment, analytical, and decision-making skills to provide policy recommendations and reporting requirements to various committees and personnel

Ability to represent the bank in a professional and positive manner.

Compliance:

Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.

Attendance:

Ability to maintain regular and reliable attendance.

Diversity Mindset:

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Education Required/ Preferred:

High School diploma or equivalent

Experience Required/ Preferred:

2 years administrative and/or accounting experience/ 2 years banking electronic payment processing experience

PHYSICAL DEMANDS

In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.