Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TOURIST DEVELOPMENT, WELCOME CENTERS DIVISION, SHELBY COUNTY

Minimum Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time public contact work including, at least, two years of supervisory or welcome center experience; qualifying full-time experience may be substituted for the required education on a year-for-year basis.

Other Requirements

Necessary Special Qualifications: A valid motor vehicle operator license may be required

Examination Method: Education and Experience,100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for supervisory welcome center work of average difficulty; and performs related work as required.

Distinguishing Features: This is the supervisory class in the Welcome Center sub-series. An employee in this class supervises Welcome Center Assistants and operates a welcome center. This class differs from that of Welcome Center Assistant in that an incumbent of the latter is not responsible for supervisory work, and it differs from that of Welcome Centers Regional Manager in that an incumbent of the latter directs the operation of all welcome centers and rest areas in a region.

Work Activities

Scheduling Work and Activities:

• Assigns work schedules for all Welcome Center employees.
• Makes work assignments to staff in order to achieve Welcome Center objectives.
• Establishes operational hours for facilities.

Documenting/Recording Information:

• Prepares a variety of standard records and reports such as time sheets, schedules, monthly reports.
• Orders and maintains brochures.
• Orders and maintains operating supplies for the Welcome Centers.
• Documents and maintains expenses relevant to the use of a state credit card.

Guiding, Directing, and Motivating Subordinates:

• Maintains cleanliness and sanitation of the facilities and grounds.
• Inspects the custodial and maintenance work and authorizing work repairs as required.
• Inspects and oversees the landscaping and grounds keeping of the property.

Performing for or Working Directly with the Public:

• Ensures proper and courteous hospitality to guests.

Making Decisions and Solving Problems:

• Resolves problems according to agency policies and procedures.

Performing Administrative Activities:

• Maintains leave and attendance records for staff.
• Prepares and submit state brochure inventory.
• Prepares and submit monthly reservation reports.
• Conducts performance evaluation reviews.

Resolving Conflicts and Negotiating with Others:

• Maintains a respectful and productive work environment with the assigned work unit to minimize disputes and facilitate performance.
• Resolves simple conflicts without supervisory input to ensure timely and efficient performance and maintain positive working relationships.
• Addresses potential problematic issues.

Communicating with Supervisors, Peers, or Subordinates:

• Communicates relevant information to supervisors on a regular basis.
• Communicates potential problematic issues to supervisors.
• Communicates regularly with subordinates and peers in regards to operational goals, initiatives and priorities.

Communicating with Persons Outside Organization:

• Serves as a liaison between the general public, persons in other state departments, divisions and attractions.
• Advances Communications to front line staff regarding current events.
• Corresponds, responds with organizations, general public, government officials, entities outside the organization.

Training and Teaching Others:

• Trains subordinate Welcome Center Employees in all relevant job functions.

Repairing and Maintaining Mechanical Equipment:

• Inspects all mechanical and related equipment for proper operation, storage and upkeep according to TOSHA standards.
• Maintains equipment to ensure proper functionality.

Operating Vehicles, Mechanized Devices, or Equipment:

• Operates a variety of moving vehicles such as lawn mower, motorized vehicles, tractors, lifts, etc.
• Operates a variety of small engine devices such as leaf blowers, weed trimmer, and pressure washer, etc.

Competencies (KSA'S)

Competencies:

• Decision Quality
• Problem Solving
• Directing Others
• Time Management
• Process Management
• Managerial Courage
• Approachability
• Customer Focus
• Managing Diversity
• Patience

Knowledge:

• Administration and Management
• Customer and Personal Service
• Mechanical
• Personnel and Human Resources
• Public Safety and Security

Skills:

• Active Learning
• Active Listening
• Critical Thinking
• Learning Strategies
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Instructing
• Service Orientation
• Equipment Maintenance
• Operation and Control
• Management and Material Resources
• Management of Personnel Resources

Abilities:

• Deductive Reasoning
• Oral Expression
• Problem Sensitivity
• Time Sharing
• Static Strength
• Speech Clarity

Tools and Equipment Used

Personal Computer
Telephone
Fax Machine
Printer
Copy Machine
Scanner
Calculator

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.