Job description
Position Titles: Luggage Porter / Bellman
Position Summary:
Primarily responsible to greet and welcome all guest to the hotel and relieve
guests of their luggage on arrival. You will ensure that the highest standards of
hospitality and welcome are demonstrated at all times, and that all guest
requests are dealt with in a prompt and courteous manner.
In addition to assisting guests with luggage, porters are also responsible to
collect and distribute post, parcels and deal with general inquiries while ensuring
the lobby areas are always clean and tidy.
Position Summary:
Primarily responsible to greet and welcome all guest to the hotel and relieve
guests of their luggage on arrival. You will ensure that the highest standards of
hospitality and welcome are demonstrated at all times, and that all guest
requests are dealt with in a prompt and courteous manner.
In addition to assisting guests with luggage, porters are also responsible to
collect and distribute post, parcels and deal with general inquiries while ensuring
the lobby areas are always clean and tidy.
Bellman Duties and Responsibilities:
- Checks the daily arrival list for VIP's or guests with special need.
- To be present at the reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
- Assists guests with luggage to the front desk.
- Escorts guests to room, placing luggage in room assigned by front desk.
- Inspects guest room for order and adequate supplies and informs guests of room amenities
- Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
- Provide items on loan to guest and collect the items back from guest before departure.
- Inform front desk associate to charge items given on loan, in case there are any charges applicable.
- Ensure the efficient delivery and collection of group luggage.
- Ensure that the guest has verified that all luggage has been accounted for.
- Ensure safe storage and collect ticketing of guest coats and persona items.
- Transport departing guests luggage from the room to the lobby, then into car or taxi after reconfirming with the guest.
- Respond to guest requests and queries providing a knowledgeable efficient and helpful information service.
- To provide an efficient luggage storage, delivery and collection service.
- Perform any other works as and when assigned by the management.
Prerequisites:
Previous experience in hospitality would be preferred and commitment to
delivering a high level of customer service. Be a good team player and flexible
with the ability to work a variety of early and late shifts. Able to stand for long
hours.
Previous experience in hospitality would be preferred and commitment to
delivering a high level of customer service. Be a good team player and flexible
with the ability to work a variety of early and late shifts. Able to stand for long
hours.
Education:
High school or equivalent education.
High school or equivalent education.
Experience:
The successful candidate is likely to have a passion for customer service,
excellent communication skills and good levels of written and spoken English.
The successful candidate is likely to have a passion for customer service,
excellent communication skills and good levels of written and spoken English.
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