Job description
Under the direction of the Lifecycle Services Manager, the Warranty Specialist is a customer facing role requiring strong communication, mechanical and electrical problem-solving skills. In addition to the responsibilities below, this position requires a highly motivated individual who can troubleshoot urgent, complex customer issues and drive improvement for internal processes.
AS A WARRANTY SPECIALIST, YOU WILL:
- Deliver a consistently high level of customer service so our customer’s needs are exceeded.
- Receive incoming service calls and emails from customers and other department personnel.
- Perform order entry and invoicing functions related to warranty claims.
- Prepare/authorize RMA’s and purchase orders for service and warranty work.
- Review parts and equipment returned through the RMA process to determine root cause of failure, recommend warranty disposition, and create reports.
- Assist in formatting warranty procedures compatible with industry standards. Coordinate with customers, distributors, end users, and Vilter sales personnel in implementing the procedures.
- Track service and warranty data to aid in cross-functional improvement.
- Be involved with Vilter training schools conducted for distributors and end users.
- Utilize Vilter’s business software system to determine stock status, RMA information, open and closed order information, purchasing retrieval, parts lists for department matters, etc.
- Technical resource for customers (distributors, contractors and end users) in the smooth resolution of warranty claims, including installation, setup, operation, maintenance, and repair.
- Act as a technical resource to department personnel that are in-house and traveling Service Technicians.
- Ensure that all government and company requirements relating to safety, health, and the environment are strictly adhered to.
WHO YOU ARE:
You anticipate customer needs and provide services that excite customers. You find opportunities that benefit the customer. You display a positive outlook in good and bad times. You thrive on solving sophisticated challenges and building customer trust.
- Associate (AA) Degree in a technical field with 1 year experience working in a technical or manufacturing discipline or 3 or more years’ experience working in a technical or manufacturing discipline in lieu of a degree.
- Strong mechanical background.
- Knowledgeable of basic machine shop equipment, hand tools, and industrial repair/maintenance techniques.
- Excellent communication and customer service skills.
- Motivated, self-starter comfortable presenting in front of groups.
- Proficient in Microsoft Office Suite applications, including MS Word and Excel.
- Able to communicate technical concepts clearly and concisely both verbally and in writing.
- Able to understand and solve a wide variety of technical concepts with little guidance.
- Must be a team player, willing to learn from experienced staff and capable of introducing positive changes.
- Ability to travel 10%.
- Fluent in written and spoken English.
- Legal authorization to work within the United States – Sponsorship will not be provided for this role.
- Bachelor’s Degree in Business, Administration, Engineering, or a technical field.
- Field Service or Repair Facility Experience.
- Experience with Vibration Analysis, Industrial Refrigeration, Industrial Chillers, HVAC, or Gas Compression.
- Bi-lingual (Spanish).
Benefits
Emerson places a high value on ensuring employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical, dental, and vision coverage, life insurance, parental leave, 401k participation with a competitive match, tuition reimbursement, an onsite fitness center, and online wellness rewards program. Emerson also offers generous vacation and paid holidays.
About Our Business
The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. Vilter offers the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 235 employees work in Cudahy, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Cudahy location.
WHY EMERSON
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please.
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