Job description
Full-Time Warehouse Returns Associate - $15 an Hour ( Monday-Friday)
Shop LC is looking for enthusiastic and detail-orientated people to join our warehouse returns department!
ROLE OVERVIEW:
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.
JOB RESPONSIBILITIES:
ROLE OVERVIEW:
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.
JOB RESPONSIBILITIES:
- Maintain individual productivity and quality standards according to department requirements.
- Unpack returned merchandise, inspect package condition, and assess paperwork sent in with return instructions for proper return procedures.
- Inspect returned merchandise, checking for quality and condition of product to determine return category.
- Receive merchandise, following all security and safety return procedures for each product type.
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
- Identify critical distribution issues and report them to the team lead/supervisor.
- Always maintain a safe and organized work environment.
- Data entry as needed.
- Comply with company policies and procedures.
- All other duties as assigned by manager.
SKILLS OR EXPERIENCE:
- 1-2 years of prior returns or similar experience.
- Fluent verbal and written communication in English.
- Basic computer skills (e.g. personal computers, printers, email).
- Knowledge of warehouse operating procedures and protocol.
- Prior experience in a distribution, warehouse, or other inventory handling environment.
- Knowledge and ability to operate inventory control and related computer software.
- Focus and remain on task in a fast-paced environment.
- Attention to detail and follow through are essential.
- Accurately follow directions, both written and verbal.
- An ambassador of our Core Value: Teamwork, Honesty, Commitment, Passion and Positive Attitude.
PHYSICAL REQUIREMENTS:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from one workplace to another.
- Adjusting or moving objects up to 40 pounds in all directions.
- Repeating motions that may include the wrists, hands and/or fingers.
BENEFITS & PERKS:
- You will be eligible for company-paid, employee-only medical, dental, and vision and company-covered life insurance.
- 4% 401(k) matching and company profit sharing twice a year.
- 15 days of paid time off, maternity and paternity leave, company-covered Short-Term and Long-Term Disability, paid training time, 16 hours of paid volunteer time, paid major holidays.
- Tuition Reimbursement and HOPE Scholarship Program (scholarships for dependents going to college)
- Employee Assistance Program and employee sales & discounts.
COMPANY OVERVIEW:
Shop LC was established in Austin, TX in 2007 and is now broadcasting live to 75-million homes in US as well serve customers through website ShopLC.com. Shop LC ships approx. 29,000 pieces to its U.S. customers every day. Shop LC, US employs approx. 550 people in operations such as its warehousing, customer service, merchandising, marketing, ECommerce, live studio, and management reside at the U.S. headquarters in Austin, with extended support from the Global Headquarters in India. Shop LC sees a huge market potential in U.S. for its value-based electronic retailing through TV, Web, Full power major OTA’s, OTT, Marketplaces, and social channels.
VGL Overview:
Vaibhav Global Limited, (VGL) is a well-established vertically integrated company, founded in India 35 years ago. Over the years, VGL has built itself to be a vertically integrated retailer with robust supply chain from designing, manufacturing, distributing, and retailing in most advanced consumer markets of the world. VGL operates globally with offices in the United States, United Kingdom, China, Indonesia, Thailand and most recently Germany.
VGL is a publicly listed and actively traded corporation on the Indian stock exchange. It also has private equity backing from many well-known PE firms. VGL’s total employee (Full-time and contract) strength is approx. 3500 worldwide.
VGL has strong beliefs in supporting its community and its environment with its purpose of Delivering Joy. There are two main elements. First, through our
Your Purchase Feeds program, each B2C retail entity donates one nutritious meal to a school going child in India, U. S. and UK for each item sold through all its platforms. Generating over 54 Million Meals for kids in need.
Your Purchase Feeds provides more than a meal, it feeds the hearts, minds and futures of children.
Our Mission statement embraces ambitious goal of distributing One Million Meals to Children in need by 2031 from current level of 54k/day- an ambitious 34% annual growth.
Second, is to take care of the environment: All VGL companies are set to reduce their carbon footprints and become a net zero by 2030. The VGL offices in India are supported by 100% owned and operated solar power. Each unit is working toward LEEDS Certification. The team is proud to have achieved Platinum LEED Certification in India and recognized as a Platinum Green Business in Austin, TX by the Office of Sustainability.
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