Job description
About Us:
So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way. Responsibilities:
High school diploma and a minimum 10 years related claim experience. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of all team member related functions.
Preferred:
Behaviors:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
- Supervises a small number of adjusters (2-3) and may carry an individual case load of based on individual branch needs.
- With supervision, participates in adjuster hiring and training.
- Actively manages assigned adjusters workloads and performance.
- Participates in compliance and best practice reporting.
- Communicates appropriate information to staff.
- Identifies performance and behavioral issues and works with staff and management to address and correct them.
- Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled.
- Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Works collaboratively all internal departments. Uses various metric driven tools such as FOCUS, Claim Operations Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues.
- Demonstrates significant claims handling skills on assigned files incorporating the Claims Adjuster Lead Job Description for claim handling.
Required:
High school diploma and a minimum 10 years related claim experience. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of all team member related functions.
Preferred:
- Bachelor's degree preferred.
- Will manage 2-3 Resolution Managers on National Account Team along with management of reduced inventory under their own claim handling responsibilities
- Must have Auto and General liability experience
- Must have Litigation Experience
Behaviors:
Requires strong analytical and problem solving skills.- Ability to organize, motivate and lead a team towards flawless execution of client service instructions and performance guarantees.
- Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
- Other behaviors as found in the Claims Adjuster Lead position as to individual file handling.
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Additional Information:
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
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