Job description

Want to LOVE going to work every day?

Come be part of our dynamic team supporting El Yunque National Forest!

Eastern National (EN), a not-for-profit partner working with El Yunque National Forest, is seeking a Visitor Services Specialist with a strong work ethic to support our retail and visitor services operations at El Yunque National Forest.

This is a full-time, hourly position. The Visitor Services Specialist must be able to work weekends and holidays.

We’re looking for someone who is versatile, dedicated and has a desire to learn and grow with Eastern National.

The Visitor Services Specialist acts as a primary point of contact for visitors, playing a key role in ensuring a rewarding, and safe experience in the forest through friendly and courteous customer engagement. The Visitor Services Specialist performs interpretive programs and provides the visitor with information for services and recreational resources at El Portal and the El Yunque National Forest. The Visitor Services Specialist will be trained to assist in all aspects of collection, cash handling and management to include, processing, reconciliation, and daily settling of receipts according to Eastern National’s policies, procedures, and standards.

Experience, Abilities and Knowledge

1. Minimum of one year experience in retail and/or cash handling environment preferred.

2. Minimum of one year experience in outdoor education and/or interpretive field preferred.

3. Attention to detail and a high level of accuracy.

4. Exceptional customer service skills, effective written and verbal communication.

5. Computer proficiency required with applied understanding of Microsoft Office software and POS systems.

6. Must have reliable transportation to and from work location.

7. Primarily standing for long periods of time to include occasional bending, squatting, and reaching. May be required to walk/hike in trail areas or move between locations and other areas on forest property.

Education Requirements

Certification or prior education in the field of outdoor education and/or interpretive field experience is preferred.

Why Join Eastern National?

• A fun, challenging, exciting, and historical place to work!

• No late nights!

• Introductory and on-going training!

• Competitive wages with the opportunity to earn more with our year-end bonus program!

• Advancement opportunities!

• We offer full-time employees, a medical plan, dental and vision benefits, Aflac supplemental insurance, as well as a competitive defined contribution plan.

• Vacation and sick leave, as well as eleven paid holidays!

• 25% discount on purchases at more than 150 Eastern National facilities!

If interested in this rewarding position, please apply by clicking here!

To learn more about Eastern National, please visit our website at http://easternnational.org/.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

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