Job description

Carson Smithfield is exclusively dedicated to the handling of third-party recovery collection services. Licensed to collect nationwide and in all time zones, Carson Smithfield is PCI-compliant, all collectors are fully trained in the FDCPA, and all collection efforts are in full compliance with federal and state regulations.

*** This is a Remote position for permanent residents of the state of Pennsylvania only*** This position requires a high speed internet connection, smart phone, and landline telephone.***

Carson Smithfield is a family oriented company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then Carson Smithfield is the place for you!

Why Carson Smithfield & CardWorks Servicing?
For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employees and provide generous benefits to include:

• Company subsidized medical, dental, and vision insurance
• Company paid time off
• 401K retirement plans
• Life Insurance
• Short Term Disability

Our Critical Values makes our work environment highly desirable. Our Critical Values include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. We allow these values to guide the way we conduct ourselves and our business.
What will you do as a Recoveries Engagement Associate for Carson Smithfield?

You will contact holders of charged off accounts to obtain payments while providing information and counseling about obligations and benefits of repaying outstanding debts. You will use your customer service, communication, and influencing skills to analyze each card holder’s financial situation and offer payment options for debt resolution. These include payment in full, monthly payments, and settlement options. This is an opportunity to proactively locate customers via skip tracing, legal action, and agency assignments. You’ll work directly with internal and external customers, CCCs and Credit Bureaus.

What you will need to be successful at Carson Smithfield:
Work From Home Requirements:

• Because your employment experience will be remote, the Company requires that you maintain the following additional items, as a condition of employment.
• You must reside in the state where the job is posted: Pennsylvania, USA
• Dedicated work space that minimizes noise and outside disruption, and protects confidential and secure information
• Smart phone mobile device with minimum operating systems: Android 5 or IOS 9
• High Speed Wired Internet: Download speed of 30 MBPS and Upload speed of 5-10 MBPS minimum
• Landline telephone service that can be used to receive work calls, and has call waiting, three way calling, and call forwarding features deactivated

Carson Smithfield employee success derives from the employee’s effective listening, communication, and strong customer service expertise. Recoveries Specialists with Carson Smithfield strive for excellence by engaging and solving problems, as well as providing analytical skills on a daily basis.

Qualifications and Experience:

• High school diploma or its equivalent
• 1-year minimum of customer service or call center/collections experience preferred
• Experience with First Data Resources (FDR), Evolve or related platforms preferred
• Available to work between the hours of 8am – 11pm
• Schedules typically require 1 weekend day, and shifts are typically 8 hours
• Detail oriented with strong organizational skills
• Negotiation skills are required
• Excellent written and verbal communication skills
• Ability to exercise discretion when dealing with confidential information
• Proficient in Microsoft Office Suite
• Must follow all guidelines of the Fair Debt Collections Practices Act (FDCPA)
• This position requires on-site training followed by temporary remote work until our office reopens
• Advanced tech savvy skills

If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.

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