Job description

SAGE

Job Description

TITLE: Victim’s Services Advocate

RESPONSIBILITES: Directly or indirectly responsible for provision of peer counseling to victims of crime, sexual assault and domestic violence including facilitating community education and awareness.

SUPERVISOR: Shelter Manager

HOURS/SCHEDULE: Up to 40 hours per week/ flexible schedule

STATUS: Non- Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for providing crisis intervention services to victims of crime, sexual assault and domestic violence including, but not limited to, outreach as required, crisis counseling, coordination of emergency shelter, food, clothing, accompaniment to law enforcement or medical services as necessary, and transportation.

Advocate Direct Responsibilities:
An Advocate are responsible for operations as follows:

• Coordination of translation and interpretation services to any survivors of crime, sexual assault, and domestic violence, where English is not a survivor’s primary language, as necessary.

• Assist survivors to navigate the legal system including, but not limited to, assisting the survivor to complete and file protection and/anti-harassment orders, coordinating, translation or interpretation assistance as required, assisting survivors in gathering information needed for court, coordination of other services providers, agencies, or programs; accompany survivors to court, explaining the legal process and arranging transportation.

• Responsible for regular ongoing peer counseling and case management services including assessment, case planning and implementation, regular case management and peer counseling sessions, information and referral services, support advocacy, crisis intervention and termination planning and implementation.

• Maintenance of complete and accurate documentation including, but not limited to, intake files, survivor file and documentation of services received, and daily, monthly, and quarterly statistics and reports.

• Involvement in legislative advocacy on behalf of survivors of sexual assault, domestic violence, and other crimes.

• Documents training activities/ events.
• Maintains complete and accurate documentation for all crisis line calls and for all support, advocacy, information, and referral services provided to crisis line callers. Ensures compliance with federal and state regulations and agency policies.

• Provide back up consultation for the monthly crisis calendar as assigned.
• Demonstrates understanding and application of issues relating to crime victims, crisis intervention, case management, and the helping professions.
• Gives verbal authorization for transportation (taxi) as funding allows.
• Answer telephones and assist clients as agency demands and staffing requires.

• Provides a client centered system of coordinated services in the development of working relationships among programs, and diverse service agencies/providers including networking and

coordination with law enforcement and civil/legal system representatives and attending meetings of relevant committees or coalitions as schedule permits.

• Participate in weekly staff meetings and on-going training.
• Demonstrates ability to establish and maintain professional, positive, and effective working relationships with staff, interns, volunteers, and colleagues.
• Demonstrates ability to function effectively in an environment that requires flexibility and tolerance of high levels of stress.
• Demonstrates ability to communicate effectively both verbally and in writing.
• Responsible for correspondence as required.
• Participates in office janitorial and cleaning duties as needed.
• Other duties as assigned.

Community Outreach & Education

• Plans, develops, implements, and facilitate outreach education, services, and activities in

Chelan/Douglas Counties. Assists in the development of program curriculum and establishes and maintains educational standards. Public speaking and facilitation skills required.

• For facilitation of self-help groups for survivors of sexual assault, domestic violence, or other crimes.

• Community education and awareness, community and public relations including public speaking is required.

• Provides community education, resources and activities to schools, local organizations, and businesses.

• Acts as liaison with agencies, businesses, community leaders, advocates, and clients to ensure community awareness of survivors.

Medical Advocacy
Provides medical advocacy at local medical facilities to victims of crimes.

• Assists survivors to access Crime victim assistance or resources.
• Personal support and assistance in assessing crime survivors’ services.
• All activities and services will be survivor focused and case specific.
• Acts on behalf of and in support of victims on a 24-hr. basis to ensure their interests are represented and their rights upheld.
• Aids in making informed decision about medical care, preparations needed including referral for possible forensic exam.
• Support at medical exams & appointments, provides information about medical care/concerns and follow-up care.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and or Experience:
A degree in social, behavioral, counseling, or administration discipline, and /or four years work experience in the above-related fields with a minimum of two years experience in sexual assault, domestic violence, or criminal justice services.

Language skills:
Ability to read and interpret documents such as protection orders, safety plans and general crime victim documents, procedure manuals, and instructions. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of clients or employees of organizations. Multilingual language skills preferred.

Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret graphs.

Reasoning Ability:
Ability to understand moderately complex instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in non-standardized situations.

Certificates, Licenses Registrations: o Valid Washington State Drivers License o Clear Driving Record o Clear Background Check o Maintains a current First Aid and CPR certification

PERFORMANCE REQUIREMENTS:
Training Basic requirement 1st year

• Domestic Violence, DVLA, and Stop Grant Training: Must complete a combination of 20 hours of designated domestic violence training. (WAC 388-61A-0350)

• Sexual Assault: 30 hours of topic specific training that is certified by Washington State. The certified training includes sexual assault, medical and legal advocacy requirements prior to engaging in any direct service advocacy.

• Must complete 5 hours of WCSAP prevention orientation or equivalent.
• Must complete a 30 Hour Pre-Service Advocacy Crime Victim Training before a staff member or volunteer responds to a victim of crime and 10 hours of crime specific training in the first year.

Basic requirement 2nd year and beyond

• Domestic Violence, DVLA, & Stop grants: 20 hours (WAC 388-61A-0350)

(a) A minimum of fifteen hours of training on advocacy that is directly related to serving victims of domestic violence and their children.
(b) (b) A minimum of five hours of training on providing services and advocacy to individuals from marginalized populations.
(c) (c) Not more than ten hours of the thirty hours of continuing education training can be obtained from video, audio, or similar self-study methods.

• Sexual Assault

(a) 12 hours of ongoing sexual abuse/assault training
(b) 5 hours of prevention training

• Crime Victim Training o 12 hours on crime specific training.

• Complete all required initial and ongoing training as outlined above.

Other Skills and Abilities: Knowledge of computers and demonstrated skill in the use of excel spreadsheets, data entry, word processing, and other software applications used in the operation of the agency. Ability to organize, evaluate and present information.

Physical Demands: The physical demands described below are the essential job functions.

Essential job functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear and is required to use hands to finger, handle or feel objects, tools, or controls and to reach with hands and arms. The employee is occasionally required to stand and walk.
The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All staff members must be fully vaccinated against COVID-19.

Application Question(s):

• Are you fully vaccinated against or willing to be fully vaccinated against COVID-19 prior to starting?

Language:

• Spanish (Preferred)

Work Location: One location

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