Job description

ABOUT YOU
Are you interested in helping veterans while becoming an invaluable subject matter expert in the healthcare field? Do have a positive attitude? Do you put your best effort into all you do? Do you consider yourself accountable to yourself, your clients, and your company? In the role of Customer Experience Representative, you'll be responsible for assisting clients who need help with their health care questions. If you can put your signature on this, we can't wait to hear from you!
Signature Performance continues to seek out new talent to help us carry out our mission: to improve the health of our clients' business and make the lives of the people we work with better." If you believe that your values match ours, - passion, integrity, courage, and respect - then we want to you on our team.

• Tell us about a time when you were able to help someone solve a problem.
• Are you a team player and a self-motivator?
• Are attitude, effort, and accountability important to you?
• Explain why helping veterans and their families is important to you.
• We're looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we can't wait to meet you.
ABOUT THE JOB
Customer Experience Representatives are on the front lines of executing our mission and value. In this position, you can take ownership in knowing you are in a privileged, important role - to make sure veterans and their family members receive the benefits they deserve. We ensure you have all the tools necessary to assist clients quickly and accurately. Your success in this position allows you to be eligible for monthly incentives for high-performing associates. The people you will work with are exceptional. Here is what they say about what their days look like at Signature. Here is what you can look forward to, and why you'll LOVE YOUR MONDAYS!

• Conduct every transaction with a customer-focused, courteous, professional approach
• Utilize systems to research and resolve issues regarding claims, eligibility, and benefits
• Actively document transaction activity accurately and with attention to detail
• Remain knowledgeable of current desk procedures to locate and provide accurate information
• Work with a goal to resolve the client's issue the first time wherever possible, and to leave that interaction with a positive feeling of us assisting in their issue
• Act as an effective team member; your team will be made of highly motivated associates, all working together for the mission
• Navigate and work within multiple systems, both company- and client-based
• Other duties as assigned
• Love your flexibility; position is fully remote with overnight schedules available
• High-performing associates earn competitive monthly incentives

ABOUT THE BENEFITS
We're proud to put our signature on each one of our employees. When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust in you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself.
Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture where everyone thrives, and so much more.

• Fully paid life insurance, short- and long-term disability available
• Tuition Assistance Program
• 401(k) program with employer contributions
• Fully paid, comprehensive health insurance
• Competitive Paid Time Off for Sick and Vacation Time
• No-cost annual flu shot
• Referral bonuses

• Fully remote; multiple work schedules available including overnights

• High-performing associates earn competitive monthly incentives

ABOUT US
You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and making the lives of the people we work with better. As we continue to experience exponential growth, are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a six-times Best Places to Work organization. We are looking for consistency, character, and a commitment to our mission. Is that you?
OTHER REQUIREMENTS

• High School Diploma or GED required
• Preferred 1-2 years' experience in customer service
• General office skills and knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Data entry and 10 key experience necessary
• Excellent verbal and written communication skills
• Commitment to accountability, effort, and a positive attitude
• High-performing associates earn competitive monthly incentives

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