Job description
Overview:
The UX Researcher III will help lead initiatives and studies that identify who our users are by examining their behaviors, needs, and environment. Through observations, user testing, and analytical data, they will surface user difficulties throughout our web experiences and applications, and collaborate with UX designers, Product teams and Business customers, on solving user problems. To best communicate these findings, they will conduct research led presentations and workshops, helping team best understand direction and possible proposed solutions.
How you would contribute:
Level I
LI-AR1
US Benefits Statement: Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.
The role:
The UX Researcher III will help lead initiatives and studies that identify who our users are by examining their behaviors, needs, and environment. Through observations, user testing, and analytical data, they will surface user difficulties throughout our web experiences and applications, and collaborate with UX designers, Product teams and Business customers, on solving user problems. To best communicate these findings, they will conduct research led presentations and workshops, helping team best understand direction and possible proposed solutions.
How you would contribute:
Level I
- Conducts research to optimize existing user interface design while testing for intuitive user experience
- Forms relationships with cross-functional teams to promote research-based decision-making, influence user needs across various products
- Defines who our users are by examining their needs, goals, and observed behavior patterns
- Frames user problems, assumptions, predispositions, and validates the effectiveness of proposed solutions
- Identifies user-testing opportunities, defines the scope, goals, methodology, and participant criteria
- Partners with UX designers to test low/high fidelity prototypes for upcoming features
- Tests prototype interface and feasibility of products
Level II
- In addition to L1 activities:
- Evaluates market and consumer user experience research and results
- Documents results and key findings, presents insights and useful recommendations to partners based on design principles
- Demonstrates data, testing, driven and comparative experiences, and customer insight to constantly iterate on products
- Documents research plans, discussion guides, and communicating results to non-researchers
- Reviews and owns changes or improvements for alignment with desired user experience design and satisfaction standards and drive improvement changes
- Reviews and owns functional requirement documents
Level III
- In addition to L1 and L2 activities:
- Introduce, evangelize, and embed Lean UX processes within Agile to refine and release a proposed design incrementally
- Creates user test scripts that strategically solicit feedback from users
- Facilitates Design sprints and conducts quick iterative design initiates
- Proposes updates to design architecture based on discovered trends and patterns
- Performs user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience
Required
- Creative problem solver and problem-solver
- Brainstorming user stories crafted to provide insights into the customer's journey
- Ability to build well-defined user personas to efficiently identify and communicate user needs
- Research experience with qualitative and quantitative data analysis
- Well-rounded oral and written communication skills
- Experience with Remote Testing tools/surveys (UserZoom, User Testing, Qualtrics, Survey Monkey, etc)
- Familiarity in Adobe Analytics, Google Analytics, or related analysis tools
- Familiarity with design/prototyping tools such as Figma, Sketch, InVision, and Adobe CC
- Proven understanding of digital technology landscape and stay up to date on the latest technology and consumer marketing trends
- Must be able to communicate with both functional and technical team members
Experience:
Level I
- 1+ years of experience in UX Research, digital work in web and mobile apps, or related field
Level II
- 3+ years of experience in UX Research, in web, mobile apps, B2B, B2C, or related field
Level III
- 5+ years of experience in UX Research, in web, mobile apps, B2B, B2C, or related field
Education:
Bachelor’s or Master's in Human Factors, Experimental Psychology, computer science, social science or related field
LI-AR1
US Benefits Statement: Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.
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