Job description

Position : Help Desk/Call Center

Location : Harrisburg, Pennsylvania

Working days: Mon-Fri

Job Description :

Contractors will work 5 days in the office and 5 days out of the office.

They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.

They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.

Role Description:

• Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.

• Escalates issues in accordance with defined procedures.

• Assists users through problem solving steps.

• Uses technical databases to research problems, and talks with co-workers to research problem and find solution.

• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

• Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.

• Provides accurate and complete answers to general use and administrative environment questions in a timely manner.

• Communicates accurate and useful status updates.

• Manages and reports time spent on all work activities.

• Follows quality standards.

• Able to work in a team environment.

• Completes assigned tasks.

• Strong communication skills; both written and spoken

Job Type: Contract

Salary: Up to $17.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Harrisburg, PA 17111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk (Preferred)
• Windows (Preferred)

Work Location: One location

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