Title: Training Support Specialist

Hiring Range: $44,100.00 + State Benefits

Agency: Indigent Defense Commission

Location: ADMINISTRATIVE OFFICE 200

Agency Website: www.vadefenders.org

Recruitment Type: General Public - G

Job Duties

The Training Support Specialist will report to the Director of Policy & Education and the Certification and Compliance Attorney. This role serves as the first point of contact for all inquiries regarding Court-Appointed Counsel Certification, Standards of Practice for certified counsel, and attorney/employee educational events. This position is responsible for managing the Attorney Certification System (ACeS) database to process attorney applications and disseminate system reports. This position will also assist with all details and phases of agency-hosted continued legal education (CLE) training programs, employee development training, and other special events. Experience with databases, mass mailings, creating and editing reports, and writing business correspondence and memos is required. Experience using Microsoft Office, Google Business, and Zoom applications is required. Additional competencies include the ability to provide excellent customer service, reply to written and phone correspondence promptly, proofread, remain organized, perform routine tasks, and take directions from multiple sources. This is an at-will employment opportunity. The hired applicant will be subject to a fingerprint-based criminal background check.

The IDC is committed to inclusive hiring and dedicated to diversity in our workforce. We encourage and welcome qualified applicants of all identities, cultures, backgrounds, and experiences.

Minimum Qualifications

A minimum of an Associate’s Degree is required.
The qualified applicant will have the ability to communicate effectively, both orally and in writing.
Providing excellent customer service is essential in this position while serving both agency attorneys and court-appointed attorneys.
The position requires the ability to work independently and research/answer/solve questions and problems.
The ability to maintain a positive, respectful attitude with co-workers and attorneys is required.
The position requires a working knowledge of standard office practices, procedures, and manual and electronic filing systems.
Experience sorting databases and performing searches, using mail merge, creating and editing reports, and writing business correspondence is required.
Experience using Microsoft Office applications including Word, Excel, and PowerPoint is required.
The position requires the ability to interpret policies and procedures, multi-task, determine priorities, manage time, remain organized, and follow directions from multiple sources.

Preferred Qualifications:

Bachelor’s Degree from an accredited university is preferred.
Prior experience providing administrative and clerical support in a criminal justice and/or legal environment is preferred.
Prior experience providing customer service both by email and/or by phone is preferred.

Special Instructions:

Applications for this position require a cover letter and resume.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

While creating an account through the state system will save your basic information (please remember your username and password), applications are NOT saved for future openings. We encourage you to apply to any and all of the positions you may be considering within the IDC.

Employment is contingent upon the successful completion of a fingerprint-based criminal background check. Being authorized to work in the U.S. is a precondition of employment. IDC uses the E-Verify system and does not provide sponsorship.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted. IDC does not accept “see resume” as a response to any question. Information on the application is the primary source used for screening the position. Reasonable accommodations are available to applicants if requested, during the application and/or interview process.

This position qualifies for Public Service Loan Forgiveness (PSLF) depending on your type of loan.

Edits cannot be made to the application once you have received a confirmation number. Phone calls are not accepted regarding an inquiry into the status of an application. Please login to the RMS system for status updates.

Contact Information:

Name: Ashley Washington

Phone: 804-662-7249

Email: recruiting@vadefenders.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.