Job description
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Training Manager for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will be responsible for authoring and identifying training material for the CIT Technology Program. Author and instruct personnel on various training material. Monitor and track training personnel performance.
Key Tasks and Responsibilities
- Manager overall training program.
- Develop a training matrix for all employees and coordinate all internal and external training.
- Uses need assessment tools to determine effectiveness of proposed training program.
- Possess the ability to develop new training programs as required.
- Interacts with functional organizations to develop specification for content courses.
- Possess general knowledge about common hardware and software systems that aid in the training program development process.
- Must possess strong communication skills.
- Maintain training records and plans for course material.
- Assists in on-line administration of courses both internally and externally.
- Provide administrative support for the Quality Management Systems documents as required.
- Conducts compliance audits as assigned.
- Must be a team player with strong verbal and written communication.
Job Requirements:
Education & Experience
- BA /BS or higher degree in Business Administration, Organizational Development, or Advanced Technical Project Management (preferred)
- Minimum of five (5+) years of related experience.
- Minimum of three (3+) years of related technical experience.
Certifications
- PMP/ ITIL (Preferred)
Security Clearance
- Ability to pass and obtain government required background investigation.
- US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
- Local travel only to customer site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.Job Snapshot
Employee Type
Full-TimeLocation
Bethesda, MDJob Type
Information Technology, ManagementExperience
Not SpecifiedDate Posted
02/03/2023Job ID
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