Quality Assurance Coordinator

Job Type: Part-Time Hybrid Role within Lawndale, California

Location: Various school sites within Lawndale Unified School District

Benefits: Competitive hourly pay, travel reimbursement

ABOUT US

Elevo provides students with the building blocks for a happier life. We work hand-in-hand with schools to nurture our next generation with a full range of in-person and online programs. Our curriculum is designed to promote social-emotional learning and support mental health and physical well-being.

We are in a hyper growth stage - come join our rocket ship!

WHY WORK WITH ELEVO

• A meaningful mission to transform kids’ lives and innovate learning
• The opportunity to work in an entrepreneurial environment experiencing hyper growth
• We are guided by a team of experts in social emotional learning, physical activity, education landscape and ed-tech platforms.

THE ROLE

The Training Coordinator (internally known as Quality Assurance Coordinator) will be responsible for visiting school sites daily, and performing in person site visits and evaluations with coaches.

Ensuring Elevo coaches are maintaining a high standard of coach quality and correctly implementing Elevo Curriculum, will be a key part of the role. You will work in conjunction with your regional Training Manager from the Curriculum and Training Team, to support the implementation of Elevo curriculum and the standardized training of Elevo coaches. You will assist your Regional Manager with site quality control, school site walk-throughs and program launches as well as provide support and additional on the job training to coaches. You will also conduct field training and shadow shift sessions with new coaches.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING

• Follow and complete a checklist at all site visits and send reports to the appropriate manager.
• Conduct coach evaluations while on site.
• While on site, the training of coaches should be the main focus. Always be modeling and training others.
• Be able to run a 20+ person Field Training on our Elevo Curriculum.
• Be the point person for the Regional Manager on site.
• Communicate any late/missed shifts with the Regional Manager so they can work on immediate coverage.
• Responsible for day to day program success and making quick changes to the implementation if you notice that improvements are needed, or that site specific game changes need to be made
• Providing daily reports to their Regional Manager to filter up information on the school site health

POSITION REQUIREMENTS

• 1-2 years previous background in operations and customer service
• Knowledge of after school programming is a plus.
• Authorized to work in the US
• Advanced analytical, problem solving, and collaboration skills.
• Experience managing CRM (HubSpot) systems strongly preferred
• Proficient with Google drive/tools: Excel, Docs, PPT
• Understands the importance of data integrity to provide accurate reporting
• Strong organizational, time management, and prioritization skills
• Comfortable working with multiple people and departments internally
• Must have the ability to travel from site to site at a moment's notice.

ABOUT YOU

• Strong desire to gain leadership experience and mentor/train peers
• Excellent communication skills and confidence connecting with school administration and Elevo management via phone, email or text.
• Strong training and development skills.
• Comfortable working with multiple people and departments internally
• An entrepreneurial spirit and a natural curiosity for solving problems
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously
• Thoroughly understand the organization’s goals, mission, and plans
• Comfortable with light physical activity

Elevo is committed to creating a diverse work environment, and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status

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