Job description
Date: Feb 2, 2023
Primary Location: Philadelphia, PA, US
Company: Lincoln Financial
Alternate Locations: Work from Home; Fort Wayne, IN (Indiana); Philadelphia, PA (Pennsylvania)
Work Arrangement: Work from Home
Relocation assistance:: is not available for this opportunity.
Pay Range: $20.82 - $31.20
Bonus Potential: 5%
Requisition #: 71150
The Role at a Glance
The Trading Services Representative position is located within the LFN Investment Services business unit; a highly visible, fast paced call center team responsible for providing trade execution, involving equities, options, unit investment trust, and mutual fund transactions for financial advisors and end clients. This position supports oversight in margin activity, corporate actions, execution quality review, and trade reporting. #LI-REMOTE
What you'll be doing
- Executes agency and principal trades in stocks, bonds, mutual funds, UITs, and options
- Helps ensure both firm and representative compliance by observing and abiding by securities regulations
- Available at all times during business hours to answer calls directed to the Trade call center
- Processes inbound account update requests including periodic investments and redemptions, fee disclosures, Letters of Intent, and others
- Maintains a broad knowledge base of the securities industry including: regulatory and market events, investment products, operational processes, operational methodologies and technology
- Develops a strong understanding of customer service and provides assistance to both registered representatives, investment advisors and retail clients related to LFN policies, products, and trading procedures
- Follows risk management procedures and has the ability to quickly assess and take action to minimize customer and firm risk
- Reviews trades to ensure trade execution quality and adherence to firm and industry regulations
- Investigates, researches, and corrects issues related to trading and account activity
- Educates and trains registered representatives and their clients by determining their true needs, provides alternative solutions when necessary, and effectively explains the specific details of each product, process, or service
- Assist internal operations departments by providing back-up support, coordinating processors to expedite transfers, settlements, research, and complex problem resolution
- Establishes and builds partnerships with registered representatives of all distribution groups, clearing firm, and product sponsors
- Resolves registered representative concerns by obtaining details, identifying most efficient method of handling, and evaluating risks to all parties before taking action
- Makes a positive contribution as demonstrated by making suggestions for improvement; learning new skills, procedures, and processes
- Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
- Remains current in profession and industry trends.
- Performs other duties as required.
What we’re looking for
Must-haves:
- 3 – 5+ Years of client service experience aligned with the responsibilities for this position. For candidates with an Associate’s Degree or above, 0-1 year of client service experience that directly aligns with the specific responsibilities for this position
- Bachelor’s degree in lieu of required experience
- FINRA Series 7 License within 90 Days Upon Hire – Current license strongly preferred
- FINRA Series 63 License within 90 Days Upon Hire - Current license strongly preferred
- Ability to work with others in a team environment; Demonstrates strong interpersonal skills with a collaborative style.
- Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers).
- Demonstrates ability to work in a fast-paced environment.
- Demonstrates excellent organizational and time management skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
- Demonstrates the ability to use sound judgment and discretion regarding confidential information.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Successfully completes regulatory and job training requirements.
Nice-to-haves:
- Prior experience in home office operations for a financial or securities investment firm.
- Prior experience on a customer service inbound call center team
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
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A clearly defined career framework to help you successfully manage your career
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Leadership development and virtual training opportunities
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PTO/parental leave
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Competitive 401K and employee benefits
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
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Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
Lincoln will evaluate the following when setting the successful candidate's wage rate:
- Prior work or industry experience.
- Education level to the extent education is relevant to the position.
- Unique skills
About The Company
Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
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