Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.

The Collectors family of companies includes a collectibles marketplace leader in Goldin Auctions as well as third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards. If you're a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we'd love to hear from you.

We are looking for a Product Integrity Manager to join Collectors. The primary objective of this position is to ensure the integrity of the Collectors product by helping protect consumers from fraudulent/erroneous Collectors products in the marketplace and by educating Collectors employees about said fraudulent/erroneous material to help safeguard Collectors moving forward.

This role will report to the Engineering Manager and work from our headquarters in Santa Ana, CA.

What You'll Do:

• Collaborate with our Customer Relations team to report counterfeit products, word spamming, etc. to eBay's broader Trust Team, Risk Policy Manager and through their existing reporting programs, such as EMR.
• Actively monitor online marketplaces and social media platforms to identify potential counterfeit and/or mislabeled Collectors products (including PSA, PSA/DNA, PCGS, and WATA) circulating the market.
• Establish and maintain relationships with online marketplaces and social media sites to effectively report, remove, and/or prevent fraudulent or problematic sales.
• Perform thorough investigations on fraudulent sellers/sites and develop formal reports/briefs to present to the management, authorities and/or our legal counsel for advice/direction.
• Work closely with management, authorities and/or legal counsel to assess our recourse and determine the best course of action with ongoing fraudulent sellers/items.
• Communicate directly with impacted collectors/customers via phone and email to navigate and help determine their best course of action based on the situation.
• Document the internal verification process for questioned items (counterfeit or mislabeled) with Operations and Grading.
• Update and maintain current guides to identify and document both legitimate and counterfeit Collectors products.
• Develop more streamlined processes to route reports/claims through proper internal channels.
• Chronicle counterfeit/frequently mislabeled examples and develop a system by which to help educate Research and Grading through technological means.
• Working across departments (like Marketing) to strategize how to actively combat negative PR tied to product integrity issues and help create more robust, evergreen content around topics such as anti-fraud detection, best practices for buyers, etc.
• Lead and document training sessions to help staff across all Collectors divisions identify counterfeits.
• Help build and maintain Collectors' card/holder database
• Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are:

• 3+ years Customer Service experience.
• Proficient in Microsoft Office, Outlook, Word, PowerPoint and Excel.
• Proficient in various online meeting and messaging platforms/sites.
• Possesses experience employing creative problem-solving skills.
• Possess high level of card/collectibles industry knowledge.
• Proficient understanding of the Grading System and related sites such as the Population Report (i.e., Specs) and APR (pricing) database.
• Communicates clearly, effectively, and professionally with others both verbally and in writing.
• Active participant of the various online marketplaces and social media platforms such as eBay, Offer Up, Mercari, Etsy, Instagram, Facebook Marketplace, YouTube, hobby forums/chat groups, etc.
• Highly familiar with the design of Collectors's past and present labels/holders and cert stickers and letters of authenticity.
• Bachelor's Degree or equivalent preferred

Salary Range:

The salary range for this position is $57,920-$94,035. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities