Job description

JOB TITLE: Tour Guide (Full Time)

REPORTS TO: Associate Curator

FLSA: Hourly Non-Exempt

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POSITION SUMMARY

The Tour Guide is:

• Responsible for providing interpretive and educational content of the museum’s permanent galleries to museum visitors, groups, and special guests
• Interprets exhibitions in the changing galleries to museum visitors, groups, and special guests
• A subject matter expert on the Museum and the Civil Rights era

JOB RESPONSIBILITIES

• Reports to Associate Curator.
• 90% of job performance requires tour guide to be available to visitors in the museum exhibition spaces.
• Provides tours of the museum to groups and individuals
• Serves as interpretive knowledge point for self-guided visitors, when not conducting tours, by:
• Assisting visitors with interactive exhibits
• Answering questions
• Creating and implementing gallery talks and other interpretative opportunities
• Ensures visitors have an engaging visitor experience
• Evaluates the tour information to ensure that it is timely
• Learns about the Civil Rights era and experiences as well as permanent and changing exhibits to help insure that visitors are interested in the Museum collection and experience
• Engages visitors and groups in the history of the Civil Rights Movement and the mission of the Museum
• Engage in ongoing professional development (possibly on off-days or evenings)
• Provides feedback on tours conducted, including suggestions to improve tour experience and tour efficiency.
• Provides management with customer feedback regarding customer needs, Museum challenges, and generates ideas and solutions to meet identified challenges
• Participates in offsite museum programming as needed.

OTHER FUNCTIONS

The Tour Guide performs additional functions (essential or otherwise), which may be assigned from time to time. The position will require work on weekends, nights, and holidays to accommodate facility programming and utilization.

TYPICAL PHYSICAL / SOCIAL REQUIREMENTS

• Ability to communicate (oral and written) professionally with membership, staff, public, and governing board
• Requires ability to lift and carry files, boxes, paper, bags, etc. weighing up to 15 lbs.
• Able to escort tour groups through the multi-floor, multi-site facility
• Occasionally required to work outside for special events
• Operate telephone, fax, and email.

MINIMUM QUALIFICATIONS

• Post-secondary education credentials (Associates degree or courses toward a Bachelor degree) in African American history/studies, American history/studies, communications, social science, humanities or any related field.
• One (1) year of related experience or acquired knowledge of the Civil Rights Movement through community involvement or activism or any combination of education and training that will allow candidates to perform the essential functions of the position
• Must complete Tour Guide training program and on-going professional development.
• Able to make sound judgments, be attentive, customer service oriented and engage in a positive interactive relationship with visitors, volunteers and other Museum Staff.
• Required to implement and present tour guide curriculum and guidelines, but with the ability to discern and express areas of potential improvement to Museum Staff.
• Must demonstrate proficiency in the history of the Civil Rights movement and African American history.

SPECIAL REQUIREMENTS:

Must attend monthly museum wide staff meetings and department meetings

Must attend training sessions on incoming exhibitions

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Masks are encouraged.

Ability to commute/relocate:

• Memphis, TN 38103: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Knowledge of the Civil Rights Movement: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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