Job description

Jefferson Lines is looking for a team-focused individual with a customer-first mindset to join our company as part-time Ticket Agent at our Fargo, ND bus depot. At Jefferson Lines, we are passionate about the customer experience. From booking tickets in our mobile app all the way to boarding and bus travel, our goal is to provide our passengers with their #1 Bus Experience. The Ticket Agent will help to prepare passengers for their journey with a “We Care” mentality, ensuring they feel comfortable and confident while traveling with Jefferson Lines.

Essential Duties and Responsibilities:

• Bring a “We Care” mentality that supports positive, empathetic, and professional care toward customers at all times
• Assist passengers with travel needs regarding scheduling, ticket information/purchase, luggage requirements, rural transit options, and more in-person or by phone in a professional, friendly manner
• Proactively and professionally problem solve customer satisfaction concerns or service issues that may arise
• Assist passengers and drivers with luggage needs (including weighing, loading, unloading, etc.) when necessary
• Support company needs during seasonal or unexpected passenger impacts to travel
• Maintain a clean and welcoming facility for passengers and employees where they can
• Understand, navigate, and educate on commonly used systems through best practice and industry standards
• Complete and maintain accurate records and documentation
• Work on additional initiatives as determined by the Depot Manager

Skills:

• Pleasant and courteous customer service skills in all situations
• Must possess strong written, verbal, and computer skills
• Communicate effectively and professionally in escalated situations
• Ability to quickly discern and problem solve while applying policy and procedure consistently and accurately
• Ability to accurately count and handle cash or swipe credit card transactions
• Fast learner with a strong work ethic and positive team-oriented attitude
• Ability to work assigned tasks with limited supervision
• General knowledge of geography

Education and/or experience:

• High School Degree or Equivalent
• 1-2 years experience in customer service
• Must have valid driver’s license

Jefferson has been serving our passengers with their #1 Bus Experience since 1919. We operate across 14 states including big cities, rural communities, college campuses, and everywhere in between, providing essential travel to tens of millions of passengers and actively supporting the communities we serve. Jefferson Lines was named Metro Transit’s Innovative Operator of the Year in 2019 and voted Minnesota’s Best Transportation Company in both 2021 and 2022. We credit our success and longevity (over 100 years in business!) to the incredible team that helps us carry out our mission every day.

Jefferson Partners, LP is an equal opportunity employer, family-owned and headquartered in our hometown of Minneapolis, Minnesota. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Schedule:

• Day shift

Ability to commute/relocate:

• Fargo, ND 58102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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