The Thrift Store Manager will be responsible for the day-to-day operational management of the Wraparound Maryland Thrift Store, including staff and volunteer supervision; customer care; financial oversight and cash handling procedures; setting standards for loss prevention; team building; donation processing; and visual merchandising.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations and Store Management

Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.

Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include: sorting, hanging, tagging, steaming, displaying and disposing of donated items.

Manage monthly budget, maintaining supply inventories.

Control petty cash, ensuring appropriate expenditures and receipts.

Ensure that all sales transactions (cash, checks, credit cards) are handled properly and in line with said cash handling procedures and credit card compliance standards.

Provide ongoing financial reporting to the Executive Director or designee regarding sales progress during certain time periods. Be aware and have knowledge of daily, weekly and monthly sales performance, percentage of sales goals reached and overall operation of the store.

Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list serves, publications), staff meetings, and periodic offsite training.

Oversee backdoor issues such as donations that were left.

Manage and oversee the schedule and pick-up of donations. Ensure that the company vehicle is maintained and in good working order.

Identify maintenance problems at the store and communicate needs to the Executive Director and/or designee to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.

Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards. Ensure restrooms are in working order and isles are clear.

Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.

Work with and support the efforts of the Volunteer Coordinator to increase volunteer hours to reduce staffing costs whenever possible.

Staff Management

Supervise staff and volunteers; monitor work performance and provide ongoing feedback to improve productivity and employee job satisfaction.

Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.

Coordinate and participate in the hiring, supervision, and evaluation of staff. Cross train and mentor staff for succession planning.

Conduct performance evaluations as set forth by the Employee Handbook.

Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.

Conduct investigations should allegations of misconduct arise, reporting all information to the Executive Director and/or designee as soon as possible.

Maintain confidentiality regarding all personnel matters.

Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.

Lead and supervise the retail job training program; oversee the development of the curriculum; recruit volunteers to assist.

Maintain current knowledge of company policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures;

Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to personnel. Host staff meetings as needed to share information and engage in team building.

Provide timely direction and written and verbal feedback to staff.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

Five years-experience providing customer service and information in a retail setting, including at least one year training and supervising the work of staff.

Three years-experience providing face-to-face customer service and operational oversight in a retail setting or business other than a retail thrift store may be substituted for one year of non-supervisory experience.

Associate degree (A.A.) or equivalent from a two-year college or technical school; or two to three years related retail management experience and/or training; or equivalent combination of · education and experience.

Exceptional people skills.

Principles and practices of hiring, supervising, training and evaluating staff.

Understanding of employment laws, staying up to date on changing labor laws and federal, state and local rulings.

Uses a computer to access, input and retrieve work-related information and to prepare written documents.

Proficient with Microsoft Office