Job description

The UPS Store
Retail Sales Associate

• Pack & Ship
• Employees must be able pack and process UPS Shipments according to TUPSS Guidelines
• Printing and Office Machines
• Employees must be able to operate office machines, faxing, email forwarding, and help assist in notary services.
• Customer Service
• Employees are expected to greet customers, when appropriate. They are expected to treat each customer with World Class Exceptional Customer Services
• Mailboxes
• Employees are expected to know how to open and renew mailboxes.
• Inventory
• Employees are expected to fill out both inventory lists. In Store inventory is to be filled out at closing for the next day. The other inventory sheet is to be completed once a week, on Thursday.
• Deposits
• Employees are expected to take deposits when asked. Deposits are to be taken on Mondays and Thursdays
• Money Management
• Employees are responsible for giving the correct tender back to customers as well as taking in the correct tender amount
• Employees are expected to properly manage their tills and count them with accuracy in the evenings
• Opening and Closing
• Employees are expected to follow and fill out all opening and closing paperwork.
• Time Management
• Employees are expected to be on time for their shifts as well as clocking out of their shift at the assigned time.
• Employees are responsible for letting Management know of any tardies or absences in a timely manner.
• Logging Packages & Mail
• Employees are to assist in logging all incoming packages from UPS, FEDEX, and USPS.
• Employees are to assist in putting incoming mail in mailbox holder boxes accurately and in a timely manner
• Breaks
• Employees who are scheduled for 6.5+ hours are to clock out and take a 30 minute lunch break
• Employees who are scheduled for 6 hours or less are required to take a 15 minute break, not required to clock out.
• Team Work
• Employees are expected to work as a team and problem solve together.
• Weekly Task
• Employees are expected to complete assigned weekly tasks in a timely manner and mark off when they are completed.
• CAMS
• Employees expected to log in / do returns with corporate accounts
• Housekeeping
• Employees are expected to help with keeping a clean and functional work environment
• Employees need to be able to fill out and complete their weekly assigned tasks
• Claims
• Employees are expected to assist in filing claims, writing clear notes of communication when necessary. Providing the date and their initial when taking the note down
• Selling
• Employees are expected to cross-sell and up-sell.
• Cross Sell ex: If they are shipping something that is important or over $50, suggest that they require a signature
• Up-sell ex: if they are asking for Wednesday arrival, offer the NDA, 2NDA, or 3DS vs offering ground even though it says it’ll arrive Wednesday as well.

Primary responsibility is to deliver world-class customer service to every person that comes in our center. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs.

Additionally, please understand the following:

1. NO requested time off in December (Peak Season)

2. MUST become a SC Notary Public (Company paid)

3. MUST be able to multitask and handle high customer volume

4. MUST be trainable, teachable and approachable

5. MUST maintain monthly sales goals.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability
• Weekends only

Application Question(s):

• You must become a SC Notary Public, if hired. Therefore, you must reside in South Carolina for this position. Do you have a valid SC Driver's License/ID?

Work Location: One location

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