TEST - Access Specialist (BHCC)
Job description
JOB SUMMARY: An Access Specialist is responsible for processing intake paperwork for individuals' seeking psychiatric stabilization and/or medical detox. The Crisis Service Center operates 24 hours a day, 365 days a year to provide short-term intervention designed to be time limited, generally a single episode of intervention that stabilizes the individual and moves the individual to the appropriate level of observation.
DUTIES AND RESPONSIBILITIES:
- Complete intake paperwork for processing of individuals for assessment and/or admission.
- Complete Point of Entry in Carelogic and BHL to ensure accurate processing of individuals receiving services.
- Review/update BHL to ensure accurate daily census.
- Review/maintain daily census logs to ensure accuracy and completion (CSC, Temp Obs, and CSU).
- Answer phones professionally using established protocols.
- Implement process improvement.
- Work with a variety of internal and external customers.
- Respond to individual, staff, and third party inquires in person or by phone.
- Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
- Other responsibilities and tasks as assigned.
MINIMUM QUALIFICATIONS:
- Education – High School Diploma/GED.
- Licensure/Certification – N/A
- Experience – Minimum two-year (2) clerical experience in customer service, administrative or healthcare setting. Knowledge of Microsoft Office applications. Type 30+WPM.
- Other - Criminal background check clearance, official academic transcripts, valid driver's license/ID drug screen, TB test
PREFERRED QUALIFICATIONS:
- A. Education – Bachelor's Degree
- B. Experience – One (1) year of experience in psychiatric healthcare setting
- Bilingual abilities a plus
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