Jeanne D’Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service and to help our members make smart financial choices.

Responsible for the accurate and efficient processing of member’s financial transactions under the general supervision of the Assistant Branch Manager. Builds member relationships with an emphasis on financial education, through knowledge and understanding of all credit union products & services. Quality of the work produced and level of productivity is within acceptable range for the department and corresponds to level of experience; adheres to established policies and procedures. Supports the Credit Union’s Core Values and Ultimate Goal along with the branch’s focus on service, quality, efficiency, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively engages in the relationship building process by identifying potential financial needs for members and makes appropriate referrals of products & services such as: savings, checking, credit/debit cards, internet/mobile banking, consumer loan products, etc.
• Understands and enhances knowledge of all credit union deposit and loan products to identify appropriate products to best meet member needs.
• Collaborates effectively with co-workers to maintain high quality member service and efficient department operation; Establishes and maintains a good working relationship with all credit union personnel.
• Conducts routine teller transactions accurately and efficiently including, but not limited to: deposits, withdrawals, loan payments, transfers, etc.
• Cashes checks and receives/pays out money according to established policy and procedures. Signs treasurer checks within authorized limits.
• Adheres to all branch processes, procedures, and compliance regulations including member identification and confidentiality policies.
• Takes responsibility for addressing member questions/concerns and refers issues that exceed authority to appropriate personnel.
• Performs individual settlement procedures and balances cash drawer daily; assists in balancing the department at the end of the day.
• Understands and supports branch metrics that are used to measure success.
• Participates in department and/or organizational projects as directed.
• Performs related and unrelated duties as assigned and therefore required.

High School Diploma or GED; 12 months of related experience; or equivalent combination of education and experience. Cash handling experience and ability to cross-sell credit union products are also required. Strong member relations and effective communication are essential.