Job description
Benefits
Citizens Bank offers competitive compensation and outstanding benefits:
Position: TELLER (FT)
Citizens Bank offers competitive compensation and outstanding benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with Employer Matching
- Employee Assistance and Wellness Program
- Life, Short-term and Long-term Disability
- Up to 11 Paid Holidays
- Health and Dependent Care Reimbursement Accounts
- Paid Time Off
- Banking Privileges
Position: TELLER (FT)
Position Location / Hours
Citizens Bank – Main Branch
275 SW 3rd Street
Corvallis, OR 97333
Type: Full-Time/Non-Exempt
Hours: FT: Mon-Fri 8:10a-5:10p
Reports to: Branch Operations Officer
Description
Tellers are direct customer service positions responsible for providing our customers with an exceptional banking experience. Tellers are responsible for a variety of tasks including providing excellent customer service, processing account transactions efficiently, accurately, and confidentially using a computerized Teller system, helping resolve customer concerns, following proper procedures to minimize errors and reduce fraud, and be a strong team player who enjoys helping others.
Duties may include, but are not limited to the following:
Essential Teller Duties
- Create a connection and develop rapport with customers to provide outstanding, personalized service.
- Receive checks and cash for deposit into checking and savings accounts, verify deposit amounts, examine checks for endorsement and negotiability, examine cash for validity, and ensure transactions are complete for processing and issuing customer receipts with minimal assistance.
- Receive loan payments, including verifying customer name, loan number, loan type, loan payment structure, and preparing loan payment coupons for processing with minimal assistance.
- End of day balancing of your assigned cash drawer following Teller I accuracy guidelines and reporting as appropriate to your supervisor.
- May redeem U.S. Savings Bonds, sell Cashier’s Checks, assist customers with safe deposit box entry, process mail and night deposit transactions
- Identify and offer relevant banking services and products to our customers.
- Problem solves to assist customers with debit cards, address changes, stop payments, statement questions, with some assistance.
- Maintain the safety, integrity, and confidentiality of customer information.
- Help maintain a safe and secure work environment by displaying responsiveness to lobby traffic and ensuring each customer is acknowledged in a friendly and helpful manner.
- Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers.
- Regular and reliable attendance.
- Responsible for completing all training courses assigned.
- Compliance with the Bank Secrecy Act and other banking regulations.
- Other duties as assigned.
Teller I Duties
- Demonstrate basic math skills (addition and subtraction) with the ability to count currency
- Operate adding machine, coin machine, branch capture, and currency counter, drive-up window.
- Conduct the buy/sell cash transaction between teller and/or vault
- Collect appropriate fees for various transactions
- Maintain teller limit and balance teller drawer
- Process night drop and mail in deposits
- Product knowledge may include consumer bill pay, iTalk, MoneyPass, online banking, ready reserve, personal checking accounts
- Gain an understanding of teller job function, systems, compliance, and processes.
Required Qualifications
- High school diploma or equivalent.
- Experience operating Windows based PC.
- Experience with Microsoft Applications including Word, Excel, and Outlook.
- Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
- Proficient knowledge of basic addition and subtraction.
Preferred Qualifications
- Cash handling and balancing experience.
- Customer service experience.
- Bilingual experience
Attributes:
- Ability to communicate effectively in writing as well as verbally in-person and via phone.
- Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving.
- Ability to work accurately with close attention to detail.
- Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels.
- The ability to work independently and as part of a team.
- Exhibit a professional, business-like appearance and demeanor.
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