Telecommunications Equipment Operator
Job description
Duties
Incumbent typical work assignments may include the following:
- Receives and monitors emergency and non-emergency requests by telephone or automatic alarms throughout the Pentagon Facilities.
- Coordinates with military and civilian agencies in response to mutual aid requests, in accordance with established protocols.
- Operates a variety of communications equipment including, but not limited to, Computer Aided Dispatch (CAD), Enhanced-911 (E-911), Land Mobile Radio (LMR), Telecommunication Devices for the Deaf (TDD), and computers with general and specialized software common to the profession of public safety telecommunications.
- Receives, processes, and disseminates information from an unlimited number of contacts for many purposes.
- Provides appropriate post-dispatch and pre-arrival instructions and maintains knowledge of all response resources available, sometimes in a stressful and highly dynamic environment.
Requirements
Conditions of Employment
- U.S. Citizenship is required
- Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)
- This position is subject to provisions of the WHS/OSD Priority Placement Program Pilot Program
- May be required to successfully complete a probationary/trial period
- Must be determined suitable for federal employment
- Required to participate in the direct deposit program
- This position is subject to pre-employment and random drug testing
- This position is subject to recall 24/7 and the employee is required to work shifts; days off vary
- Duty hours are not permanent and shift work is required in order to provide 24 hour, 7 days a week, 365 days per year coverage
- The potential to work up to 16 hours at a time does exists due to unscheduled absences and/or extreme circumstances such as natural disasters, terrorist attacks and other all hazards emergency or disaster situations
- Due to the nature of the position, the employee may be subject to verbal abuse during telephone conversations with members of the general public
- Retention in this position is contingent upon the successful completion and passing of all agency training requirements
- Employee must obtain and maintain CPR/AED certification within 40 days of entry on duty
- Employee must obtain DoD HazMat Awareness certification within 40 days of entry on duty
- Employee must obtain and maintain Pro Board DoD Telecommunicator I and II certification within 270 days of entry on duty
- Employee must obtain and maintain International Academies of Emergency Dispatch Emergency Medical Dispatch and EMD-Quality Improvement Specialist certification within 270 days of entry on duty
- The employee is required to obtain and maintain a Secret security clearance
- This position is Mission Critical. The employee is expected to report for, or remain at, work in dismissal or closure situations due to adverse weather conditions, natural disasters, or other emergency situations
Qualifications
- There is potential for the employee to be exposed to extremely high levels of mental and emotional stress due to the nature incoming calls and incidents, emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service,and the nature and consequences of the decisions the employee is required to make.
- The employee may be required to use hearing correction devices to augment their natural hearing in order to meet the requirements listed in accordance with the standards set forth in National Emergency Number Association (NENA) Hearing Standards for Public Safety Telecommunicators, Document 54-002, June 10, 2006
For qualifications determinations your resume must contain the dates of employment for each position listed on your resume (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position. It is recommended that applicants also include their hours worked per week for each employment listed on their resume. about what should I include in my federal resume? at https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/
This vacancy is a career ladder position, it may be filled at the GS-07/08 or 09 level. If selected at the lower grade, noncompetitive promotion to the full performance level GS-09 is authorized without further competition when selectee is eligible & recommended by management.
You may qualify at the GS-7 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-6 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your experience in:
- Operating a variety of communication equipment; and,
- Providing post-dispatch and pre-arrival instructions for all response resources, usually in stressful and highly dynamic environments; and,
- Reporting discrepancies experienced while using communications equipment.
You may qualify at the GS-8 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-7 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your experience in:
- Evaluating emergency calls to determine problem/nature of call to dispatch appropriate emergency personnel or equipment; and,
- Assisting with a service request or direct caller to the appropriate department based on request for service; and
- Providing callers emergency medical instructions of first aid techniques, including Cardiopulmonary Resuscitation (CPR).
You may qualify at the GS-9 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-8 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your experience in:
- Using standard procedures (including established questioning) to manage emergency calls;
- Perform system functions checks to ensure equipment is operational; and,
- Evaluating emergency calls to determine problem/nature of call to dispatch appropriate emergency personnel or equipment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
ACTIVE DUTY SERVICE MEMBERS: The VOW Act Chapter 21 of Title 5, United States Code (U.S.C.), Section 2108a, requires Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD-214, assuming the service member is otherwise eligible. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. The service member's military service dates are necessary in order to determine whether he or she meets the definition of "veteran" under 5 U.S.C. 2108(1). The "certification" must reflect the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date of submission. The "certification" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin (if applicable), your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Further, under paragraph (h) of the rule, agencies are required to verify a qualifying separation from military service prior to appointment, through the DD-214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.
Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
- Position title;
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
- Agency; and,
- Beginning and ending dates of appointment.
Education
Education cannot be substituted for experience.
COVID-19 Vaccination: To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to E.O. 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Additional information
PPP PILOT: The Washington Headquarters Service is currently operating under an approved reengineered Priority Placement Program (PPP) pilot for all positions in its serviced workforce. This pilot is application based and current PPP registrants who are registered for activity codes 293A and 295A (regardless of the location) are required to apply to the job announcement via USAJobs in order to exercise their priority placement status. This pilot permits priority candidates to be assessed with other competitive applicants. Anyone claiming priority status must provide a copy of their PPP registration and supporting documentation (e.g. RIF notice, Certification of Expected Separation) at the time of application to verify priority placement and eligibility.
MILITARY SPOUSE PREFERENCE: Military spouse preference applicants are required to apply to job announcement via USAJobs in order to exercise their preference status. The application must include signed Military Spouse PPP Self-Certification Checklist, Marriage Certificate or License, Sponsor's PCS orders at the time of application to be considered. MSP applicants will receive priority consideration at the Full Performance Level, and if selected, will be placed at the FPL.
Other priority consideration programs will continue under their current operating procedures.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
If you are unable to apply online, you must request an alternative application. Please view the following link for information on how to obtain an alternative application https://help.usastaffing.gov/Apply/index.php?%20title=Alternate_Application_Information
Appointment Authorities: For more information on appointment authority eligibility requirements:
- https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/
- https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/
- https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/
- Other Special Appointment Authorities https://www.usajobs.gov/
- Interchange Agreements https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments
Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. /www.esd.whs.mil/DD/DoD-Issuances/140025/
Nepotism: Under the provisions of 5 USC 3110, an individual may not be appointed into a position if the position is under the supervisory chain of command of a relative.
Additional vacancies may be filled by this announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your résumé and supporting documentation will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
All qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Your qualifications will be evaluated based on your responses to the assessment questionnaire and the competencies listed below. The assessment questionnaire link can be found under the 'How To Apply' section.
You will be evaluated on the basis of your level of competency in the following areas:
- Management Support
- Oral Communication
- Telecommunication Security Management
- Telecommunication System and Equipment Operations
For Category Rating: Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to one of the three quality categories: Qualified, Highly Qualified, or Best Qualified. Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement. Highly Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.
The Category Rating Process does not add veterans' preference points or apply the "rule of three" but protects the rights of Veterans by placing them ahead of non-preference eligibles within each quality category. Veterans' preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. You MUST upload the applicable documents with your application package. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume may be submitted in any format that includes your name and contact information (telephone number and/or email).
If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
2. Other supporting documents:- Cover Letter, optional
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade held (WHS serviced employees SF-50s will be verified via eOPF).
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
- PPP Registrants/Eligibles: Must submit the following applicable documents: 1) PPP registration 2) PCS orders (if applicable)
You are strongly encouraged to provide a copy of your license or certificate in your application package. It is also acceptable to document your license number and the name of the licensing authority in your resume.
ARE YOU A VETERAN CLAIMING SOLE SURVIVORSHIP PREFERENCE OR 5-POINT VETERANS' PREFERENCE?
1. You must provide legible copy/copies of the following: DD-214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as type of discharge and character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD). The Statement of Service/Proof of Service must provide all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Veterans should upload their DD-214 once they receive it upon separation.
2. You should also document your complete military service information in the Veterans Preference and Military Service Section of the assessment questionnaire (type of preference, dates of service, date of VA letter, character of service, disability claim and rank and date of retirement if retired).
ARE YOU A DISABLED VETERAN or CLAIMING 10-POINT VETERANS' PREFERENCE?
1. Disabled veterans, veterans, widows, spouses or the mother of a veteran, who are eligible for 10-point veterans' preference, you must provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15). To obtain a copy of SF-15, go to: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement (03/31/2023) to receive consideration.- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
- To view the assessment questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/11884506
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
Failure to submit a complete application package will result in an ineligible rating and loss of consideration.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.
Washington Headquarters Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please view the "Alternate Application" method listed in the "Other Information" section of this announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis. Please visit the following link for more information http://http://www.esd.whs.mil/Directives/issuances/admin_inst/Agency contact information
Washington HQ Services
Phone
000-000-0000
Email
whs.job.application.assistance@mail.mil
Address
Pentagon Force Protection Agency
Human Resources Directorate
4800 Mark Center Drive
Alexandria, VA 22350
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Stay informed of changes to your application status by signing up for automatic email alerts at: https://www.usajobs.gov/Applicant/Application/ListApplications?
Washington Headquarters Services is an Equal Employment Opportunity employer.Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. You MUST upload the applicable documents with your application package. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume may be submitted in any format that includes your name and contact information (telephone number and/or email).
If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
2. Other supporting documents:
- Cover Letter, optional
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade held (WHS serviced employees SF-50s will be verified via eOPF).
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
- PPP Registrants/Eligibles: Must submit the following applicable documents: 1) PPP registration 2) PCS orders (if applicable)
You are strongly encouraged to provide a copy of your license or certificate in your application package. It is also acceptable to document your license number and the name of the licensing authority in your resume.
ARE YOU A VETERAN CLAIMING SOLE SURVIVORSHIP PREFERENCE OR 5-POINT VETERANS' PREFERENCE?
1. You must provide legible copy/copies of the following: DD-214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as type of discharge and character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD). The Statement of Service/Proof of Service must provide all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Veterans should upload their DD-214 once they receive it upon separation.
2. You should also document your complete military service information in the Veterans Preference and Military Service Section of the assessment questionnaire (type of preference, dates of service, date of VA letter, character of service, disability claim and rank and date of retirement if retired).
ARE YOU A DISABLED VETERAN or CLAIMING 10-POINT VETERANS' PREFERENCE?
1. Disabled veterans, veterans, widows, spouses or the mother of a veteran, who are eligible for 10-point veterans' preference, you must provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15). To obtain a copy of SF-15, go to: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/
This job is open to
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
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Military spouses
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
-
Veterans
Clarification from the agency
WHS PPP Pilot
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