Job description

After nearly 40 years, Coordinated Business Systems (CBS) has become a leading Information Management Company and provides local Minnesota and western Wisconsin companies with Total Office Services, including managed network services, managed print services, electronic document management and new emerging technology. CBS is a growing organization with a fun, professional, yet relaxed environment. CBS values growth for its employees.

We are looking for a Technical Support Specialist (Level 1) to join our team! We are looking for someone who will be able to demonstrate excellent troubleshooting and technical skills, proficiency with the implementation and support of Microsoft solutions, and exhibit strong communication skills. This position will require the applicant to attain & maintain industry relevant certifications.

Responsibilities:

• Provide tier-1 support for internal and external customer incidents.
• Assist with day-to-day operations of service department thru interactive daily communications with all company team members.
• Create recurring revenue by providing high quality technical solutions and exemplary customer service (including strong verbal and written communications and follow-up skills).
• Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
• Maintain detailed awareness and understanding regarding current software and technical procedures.
• Input and manage tickets and daily time entry thru our PSA Professional Services Automation) system.
• Interface with third party vendors to assist with problem resolution.
• Support clients with our Remote Monitoring and Management solution.

Requirements:

• Associates Degree in a related field or 1-2 years Help Desk experience.
• Must have excellent organizational skills.
• Must have strong written and verbal communication skills.
• Must be adaptable and capable of learning new software quickly.
• Must have reliable transportation and clean driving record.

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Burnsville, MN 55337: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Windows Remote Desktop: 1 year (Preferred)
• Managed Service: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• 365 Admin Portal: 1 year (Required)

Work Location: In person

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