Who We Are

The CX Customer Digital Enhancement organization is part of Proactive Services Engine responsible for sophisticated solutions. Our organization strives to exemplify operational excellence while delivering best-in-class service delivery and solutions. We are constantly aiming to optimize and accelerate Cisco's lab investment, through automation and virtualization to scale support capability globally.

Who You'll Work With

Cisco Customer Experience (CX) is a team of elite technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. As Software Engineer you will work with Engineering Team, Customers, Project, and Product Managers on creation of world-class product.

What You'll Do

The CX Customer Digital Labs System Admin will be a self-starting, collaborative individual that focuses on delivering reliable and secure virtualization infrastructure for Cisco internal and external customers. You will be responsible for working on implementations of new architecture as well as operate and maintain currently offered solutions. Develop automation workflows to streamline the deployment of CX-Labs virtualization infrastructure. Partner with internal tech leaders and external customers to develop and drive virtualization solutions for complex issues, while minimizing downtime and impact to our users.

• Design and implementation of virtualization as a services infrastructure to provide better experience to our customers
• Collaborate with multiple teams inside CX-Labs
• Influence implementation strategies with better operational simplicity
• Manage Virtualization as a Service infrastructure - vMware/VSphere, Compute (UCS servers, install & Upgrade)
• Support /Operation – OVA deployment & troubleshooting, VM templates (Windows, Linux), Monitoring (Nagios, Sensu), Backup
• Lab Services (DHCP, DNS, Proxy, RADIUS, Antivirus (AMP), Filer Server, TFTP/FTP, CI/CD (Jenkins), GitHub Enterprise

Qualifications

• Deep knowledge of virtualization solutions + experience with VMWare/vSphere
• Experience managing large scale virtualization buildouts
• Experience with Linux system and troubleshooting
• Experience developing and deploying IaC with Configuration Management solutions (Ansible/Terraform)
• Experience in Python is required
• Experience working with REST APIs
• Ability to manage a DB server (ie Postgres or Maria) including: install, backup, restore, replication and transactions logs.
• Deep understanding and ability to write shell scripts (bash)
• Devops type experience/understanding of how to manage a CI/CD pipeline. (ie git, Jenkins, Github, GitHub Actions)
• Effective and persuasive communication (written and verbal) and presentation skills, both internally and externally, to be able to discuss technical issues with relevant parties/customers of all levels of technical expertise.
• Experience working within a large organization and providing support for global operations
• Able to work across cultures and time zones
• Able to provide solution-specific knowledge transfer, training, & documentation once accurately equipped
• BS degree in Computer Science, System Administration, or related technical field recommended

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.