Mission for Team Leader: Maintenance of day-to-day operation of store as well as meeting at least the previous years gross profit numbers or 80% of store goal.

Competencies

• Integrity: Play by the roles without cutting corners, do the right thing when no one is watching, honoring commitment to self and others.

• Ability to motivate and move others: keep direct reports engaged, inspired, and on track

• Giver Mentality: assume responsibility, seek responsibility, give credit to direct reports for all things good, and take responsibility for all things bad, genuinely interested in others and their wellbeing.

• Team player: willingness to help the team where needed and puts the overall team interest above personal interest. Takes ownership of the store and protects the company's assets such as phones, computers, accessories at all times and stays alert to prevent temptation by shop lifters

• Strong Emotional Intelligence: Ability to stay calm under stressful situations, take nothing personal, adopt a win-win attitude, accept constructive criticism and, perspective taker, empathizer, active listener, not afraid to seek help when overwhelmed and has no clue what to do, able to be vulnerable with direct reports and supervisors, act as a support system to team members when they are struggling emotionally and unable to compartmentalize.

• Authenticity: display on the outside what's on the inside without attempts at manipulating others to believe something other than the true nature of oneself, practice what one preaches and avoid hypocrisy at all costs, has a moral compass to identify when authenticity is lacking from within and able to reconcile that gap.

• Self-Starter: able to find the power from within to follow through on projects, execute with little to no oversight, motivated by the love and enthusiasm/passion of the game, proactive in planning and dealing with challenges.

• Patient with Grit and resilience. Able to get through difficult times without giving up on the goal, sees obstacles and challenges as opportunity to evolve and grow ones character.

• Student Mentality: takes the time to read and learn new skills and knowledge, open to best practices of others and trying different ways (experimenter), coachable.

• Work ethics: possesses strong willingness to work hard, long hours, and go the extra mile to get the job done.

• Communication: effective written and verbal communication skills.

• Organizations & Planning: Plans, Organizes, Schedules, and budget in an efficient manner, focuses on key priorities, able to compartmentalize, delegate tasks without compromising the quality of work or things getting done.

Outcomes

• Achieve Performance through the 3 Ps- See table below for specific outcome

• Plan (Goal)

• Peers (Outperform Peers)

• Previous Period (Grow the business compared to the previous period)

Further Responsibilities:

• Comply with budgets in scheduling and avoid Overtime without prior authorization

• Protects the company's assets including, but not limited to phones, accessories, computers at the store. The store manager bears full responsibility regarding missing devices or cash items without proper explanation.

• Maintain accessory shrinkage below $50/Month

• Ensures store is always covered and staffed. When employees of store call in, store manager is the first line of contact to cover the store. In the event of store manager leaving town, a prior notification to supervisor is a must to avoid disruption of store operation.

• Daily count sheet of phone and ensuring phones, including demos, are inside the boxes and not scanning blindly.

• If no designated store manager at designated store, team lead must Adhere to closing two shifts out of five shifts in a given week and those closing shifts must be Fridays and Saturday. Must not take two consecutive days without prior written authorization from supervisor. No changes to schedule without prior authorization from supervisor.

• Coaches sales associate to meet their weekly/monthly target using velocity

• Responsible for the day to day operation such as inventory counts, deposits, store supplies, overall organization &cleanliness, merchandizing, processing returns, scheduling

• Must be 18 years or older.
• Leadership experience.
• Retail/ sales experience.
• Preferred wireless sales experience.