Job description
Date: Nov 26, 2022
Primary Location: Fort Wayne, IN, US
Company: Lincoln Financial
Alternate Locations: Work from Home; US All Regions
Work Arrangement: Work from Home
Relocation assistance:: is not available for this opportunity.
Pay Range: $39,900 - $83,700
Bonus Potential: 5%
Requisition #: 70676
The Role at a Glance
We are excited to bring on a Team Lead to join the RPS Money Out team. This will be a fully remote, work from home opportunity.
Background Details
As the Team Lead for the RPS Money Out team, you will assist the manager with day-to-day needs of the team. This will include daily contact with internal and external customers regarding outstanding work, providing real-time feedback and coaching to team members, supporting team centric and ongoing training and development, tracking team quality, preparing productivity reports, handling escalations, and assisting team members with questions or support needs. You will also be responsible for the development of assigned individuals within the team with oversight by your leader, as you work to develop personally into a future people manager/leadership opportunity. If this sounds like a role for you, please read on!
Background Details
As the Team Lead for the RPS Money Out team, you will assist the manager with day-to-day needs of the team. This will include daily contact with internal and external customers regarding outstanding work, providing real-time feedback and coaching to team members, supporting team centric and ongoing training and development, tracking team quality, preparing productivity reports, handling escalations, and assisting team members with questions or support needs. You will also be responsible for the development of assigned individuals within the team with oversight by your leader, as you work to develop personally into a future people manager/leadership opportunity. If this sounds like a role for you, please read on!
What you'll be doing
- You will provide honest and open feedback to team members regarding performance. You will also mentor and coach less experienced team members by sharing knowledge.
- You will identify team member strengths and/or opportunities for development, assist the manager in providing routine training and development opportunities for team members and recommend training and development opportunities. You will also assign stretch assignments to team members to aid development.
- You will help track metrics through consistent reporting and participate in special project work. You will also act as a point of contact for any system issues.
- You will identify, recommend, and champion process improvements that will enhance current processes, reduce redundancy, help eliminate errors and enhance the customer experience. You will also support and promote change management for the team
What we’re looking for
Must-have experience (Required):
- 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s).
- 0-1+ Years of operations and/or process experience directly related to the responsibility of this position.
- Ability to work with others in a fast-paced, team environment.
- Strong interpersonal skills with a collaborative style.
- Excellent organizational and time management skills with the ability to prioritize workload and multitask while maintaining strict attention to detail.
- Ability to work successfully with external customers.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice-to have Experience (Preferred):
- RPS Operations experience and/or knowledge of RPS Ops Administration processes and procedures.
- Ability to evaluate information and the implications of a course of action or solution.
- Solid relationship management skills with internal clients (e.g. management, peers and colleagues).
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
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A clearly defined career framework to help you successfully manage your career
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Leadership development and virtual training opportunities
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PTO/parental leave
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Competitive 401K and employee benefits
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
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Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
Lincoln will evaluate the following when setting the successful candidate's wage rate:
- Prior work or industry experience.
- Education level to the extent education is relevant to the position.
- Unique skills
About The Company
Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
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