Job description

The latest phone trends. The newest innovation in wearable tech. The explosion of 5G nationwide.

If you want to be at the forefront of wireless communications then WE WANT YOU! Be unique, bold, confident, reliable and excited as a part of the T-MOBILE brand!

The Wireless Industry is booming and now is the time to join the movement. Our mission is to provide exceptional service in the most professional manner and we believe that customer satisfaction is the keystone to our success. These values have kept our company consistently ranked in the top bracket for customer service in the country.

The Market Manager position is responsible for supporting their market in all store performance, operations and customer experience activities. In addition to their management support responsibilities, the Market Manager is expected to seek out more effective and efficient ways to complete daily, weekly and monthly processes ultimately increasing the level of success of both their market and the company as a whole. The items below detail many specific responsibilities of the Market Manger. Keep in mind that responsibilities extend beyond the below items.

Store Performance:

• Driving the market's performance through proactively managing PowerBI, BIG 5 Ranking, & Performance Revenue, identifying key opportunities for improvement at the store level and collaboratively working with the store leadership team to identify and execute action plans for improvement.
• Formulation of retail tactics that meet and exceed operations expectations while following Exclusive Wireless and T-Mobile’s ethics standards.
• Managing labor while ensuring schedules are in-line with store traffic needs.

Staffing & Bench Strength:

• Observing and working with store staff to identify key knowledge gaps and training to close those gaps as it applies to all roles within the organization.
• Observing RSOM interactions with the staff and customers to provide relevant and constructive feedback to improve the overall performance of the store.
• Bench Strength; work with Store leadership to prepare all employees within the location for their next role including RSM
• Investigate store level staffing needs and take actions to staff accordingly
• Identify hard to fill roles and take proactive actions
• Work with the recruiting team when needed

Operations:

• Coach Store leadership to ensure all operational policies are followed to the letter ensuring Exclusive's liability is minimized.
• Regularly inspect Operational aspects of the business to ensure daily procedures are being completed by the appropriate individuals.
• Ensure inventory and cash management procedures are being followed to minimize loss.
• Complete PI with a store every month to help identify any issues in process execution and provide further accountability to store leadership...

Brand Standards:

• Regularly visit each location to conduct store walkthroughs to inspect; merchandising compliance, uniform compliance and cleanliness.
• Inspect back of house organization and cleanliness.

Customer Experience:

• Work with store leadership to attain and maintain industry leading service in all transactions.
• Minimize customer escalations and handle customer escalations through collaboration with the store leadership and T-Mobile Leadership team.
• Ensure all customer escalations are completed in a timely manner and in-line with the expectations set. This includes return voicemail and ensuring store managers do the same.

At Exclusive Wireless, we're re-imagining the rules of wireless and we're just getting started. Join our revolution and be a part of a new wireless nation! #EDUBNATION

Statement

We Take Equal Opportunity Seriously. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Santa Maria, CA 93454: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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