Who We Are

South Oxford Management is a full-service property management company with locations in over five states! We are dedicated to offering an exceptional experience to our residents and team members. Our team brings years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.

When you join South Oxford Management, you become part of a team, where you are encouraged to learn, share ideas, and participate in team-building and charitable activities. We reward innovation, fresh perspective, hard work, and above all, values.

How You Will Contribute

We have an exciting opportunity for a Technical Support Specialist to join the South Oxford Management LLC team. We are seeking an individual that will be responsible for systems management/training and support efforts for our communities! This right candidate will assist with managing some of our platforms including Yardi, RentCafe, HappyCo, Yardi, Blue Moon, Aspire, and more!

Things You Will Do

• Systems:

  • Manage property onboarding and off boarding in RentCafe and create guides and checklist for doing so
  • Implement additional features in RentCafe
  • Respond to support tickets and coordinate with Yardi when required
  • Answer helpdesk tickets and perform ledger corrections and other data corrections.
  • Test and research new products & tools to optimize productivity
  • This position will have significant responsibility in the analysis, development, and implementation of major system initiatives.
  • Focus on opportunities to improve the perception of service throughout the resident lifecycle
  • Assist with new acquisitions onboarding and team member onboarding

• Team Member Development:

  • Create training materials and quick guides to ensure our teams have the support and materials they need
  • Make sure our SOPs match up with our procedures & collaborate with team members, when they don't
  • Coach and develop team members in systems
  • Recommend techniques and tools to enhance systems use

Things You Need

• Five plus years of property management
• Two plus years working with RentCafe Site Manager as an administrator
• Technically savvy and an expert in MS Office products
• Three plus years experience in a support or training role
• Excellent customer service skills while maintaining the highest standards of professionalism
• Strong verbal and written communication skills
• Strong organizational skills with the ability to multi-task and complete projects on time
• 2 + Years SQL server experience
• Critical thinking and problem-solving skills

What We Will Provide You

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:

• Competitive salaries and bonuses
• Paid vacation, sick days and holidays
• 401(k) plan with a company match
• Medical (Low PPO, High PPO)
• Dental (PPO, HMO)
• Vision
• Employer Paid Basic Life Insurance
• Employer Paid Accidental Death & Dismemberment Insurance
• Employer Paid Long Term Disability
• Employee Referral Program
• Employee Apartment Discounts
• Employee Awards and Recognition
• Comprehensive training
• Career Advancement Opportunities

You’re exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol.

All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.