An Amazing Career Opportunity for a Systems Specialist!

Location: Woodland Hills, California

Job ID: 19121

Can you provide consultation to client management regarding the implementation of systems including specialized training on how the systems can benefit the client? Do you possess exceptional client support skills via phone, email, and online chat? Do you have strong documentation skills? If so, we want to hear from you!

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

HID’s Installation Team:

The Installation team is responsible for traveling to clients’ sites around the world to install InvoTech software applications (Systems) such as Uniform/Linen/Laundry Inventory tracking software and train the users. Clients include hotels/casinos/theme parks/hospitals. Working closely with end-users and local IT, the Systems Specialist will provide consultation to client management regarding the implementation of the Systems into the operations of their departments, configuring Systems SQL and App servers and client workstations, and participate in the planning stage of new installations, as well as follow-up procedures after the installation/training phase is completed. This role will also perform customer support/help-desk functions for existing clients and assist with QA testing for product development and software releases.

As our Systems Specialist, you’ll support HID’s success by:

• Quickly identifying problems and providing a solution with minimal downtime
• Performing data manipulation (SQL queries)
• Providing consultation on systems provided
• Providing system software update (software release)
• Providing remote system training
• Troubleshooting hardware
• Creating customized system database
• Installing software application and necessary equipment
• Training users on software usage and use of equipment
• Assisting client on daily operations and supervise the end-users
• Logging all technical details in CRM

What we will love about your background:

• Ability/flexibility to travel domestically and internationally up to 50% of the time.
• Demonstrates strong operational and analytical abilities, with superior communication and interpersonal skills.
• Ability to communicate effectively in person and in writing with all employees, customers, and vendors (ability to communicate in a non-technical manner if needed)

Your Experience and Education include:

• B.S. or B.A. degree in a computer science or technical field. Candidates with equivalent education plus relevant work experience may also be considered.
• 2+ years of experience with Microsoft Windows and Microsoft Server (Standalone, Network or VM)
• 2+ years of solid SQL knowledge (server setup, database, and queries)
• 2+ years of experience in customer service and tech support
• Knowledge of network cabling, switches/hubs, routers, firewalls, network diagnostic tools, network operating systems and TCP/IP protocol.

Who you are as a Team Member:

• Exceptional communication skills, both written and verbal.
• Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary.
• Good interpersonal skills, willingness to learn and continue to grow professionally.
• Strong team player and ability to work well with others.
• You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.

Why ?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to .
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The base salary for CA is $76,000 to $86,464. The OTE is up to $96,071.

This opportunity may be open to flexible working arrangements.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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