Systems Administrator II

In this position, you will be responsible for maintenance, configuration and reliable operation of the airport’s key enterprise applications and systems as well as general application administration and migration. You will work with interdepartmental resources and end users to coordinate and execute the implementation, expansion, configuration, interfacing and maintenance of applications to meet the airport’s business needs.

This position requires in office presence Monday to Friday

Colorado Springs Airport
The Colorado Springs Airport serves as the first impression for hundreds of thousands of visitors each year, giving them a breathtaking view of Pikes Peak and a taste of Colorado hospitality. In addition, the Airport is a major catalyst in the growth and development of the Colorado Springs region and plays a significant role in bringing new business, conventions, and tourism to the area.

There are two major airports in Colorado. We’re the small one. Being small means we can deliver a unique experience that big airports typically can’t, such as easy parking, small lines, small waits, and small walks to gates. We’re here to support the community, connect people, reduce stress, and to make the time people spend in the airport more enjoyable. We want to be people’s first choice for flying in and out of Colorado. We’re here to make everything easy and friendly and to give people a reason to say “I love my small airport.”

• Enterprise application and systems administration, configuration and customization
• Supporting applications in their corresponding cloud-based or on-prem environments
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Manage backup and restore operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead airport desktop support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Coordinate with city and/or departmental counterparts to troubleshoot or manage enterprise resources.
• Evaluate vendor products and recommend purchases consistent with the Airport's objectives
• Recommend and implement policies and standards; ensure adherence to security procedures
• Support the training and skills enhancement of all IT department team members

• Methods and techniques of application development, system design and programming.
• Methods and techniques of system design, programming and software installation.
• Principles and procedures of quality assurance and security related to computer information systems.
• Principles and practices of computer science and information systems.
• Principles and practices of software troubleshooting.
• Operational characteristics of a variety of computer platforms and operating systems.
• Methods and techniques used in the installation, trouble shooting and maintenance of information systems.
• Networking protocols
• Proper customer collaboration and engagement techniques

• Communicate clearly, concisely, and effectively verbally and in writing with users, technical support, and management
• Identify opportunities and solutions for solving complex business problems
• Stay current on new and existing application features and capabilities
• Translate business needs into technical terms (and vice versa)
• Establish and maintain effective working relationships with vendors and customers
• Perform business analysis, including end-user documentation and training
• Understand and follow standard operating procedures Federal, state, and local government
• Work independently and complete assigned tasks and duties with minimal direction and guidance

• Bachelor’s degree from an accredited college or university with major coursework in computer science, information systems, or a related field.
• Three years of full-time experience performing information systems programming and analysis
• Possess, or obtain within six months of hire CompTIA Security+ certification or equivalent

• Possess additional relevant certifications such as:
  • MCSE 2008 or greater
  • MCSA (Microsoft Certified Solutions Associate) Server 2008, 2012, or 2016
  • ISC2 (International Information Systems Security Certification Consortium)
  • CISSP (Certified Information Systems Security Professional)

• 
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The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.