THE COUNTY OF EL DORADO
The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

HEALTH AND HUMAN SERVICES AGENCY
The County of El Dorado, Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include: Behavioral Health, Public Health, Community and Social Services. The Health and Human Services Agency has over 600 employees dedicated to enhancing and enriching the lives of those in their communities.

SOCIAL SERVICES DIVISION
The Health and Human Services Agency’s Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, Medi-Cal, General Assistance, and employment services.

THE OPPORTUNITY
Perform data entry, process changes, and operates automated systems or specialized software programs (such as MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, etc.); perform complex program support functions; perform a variety of specialized duties in support of professional and technical staff.

The selected candidate will have the opportunity to:

• Perform data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance.
• Operate a variety of operating systems, software, or related equipment to support a department's programs, services, and administrative functions.
• Act as technical resource on more difficult problems or specialized issues.
• Maintain files, writes or revises procedures, and may generate reports and documents using system resources.
• Review and reconcile system information (MEDS, C-IV, CalHEERS CWS/CMS, CMIPS, or other automated system); assesses and updates records; take corrective action as appropriate.
• Research procedures, regulations, and/or technical materials as necessary.
• Use manuals, utilization guides, and All County Letters (ACL) System Change Requests (SCR), etc. to review upcoming changes to regulations, programs, and systems to keep knowledge current.
• Identify the impacts of changes to automated systems and provides recommendations regarding changes; prepares information to inform users of changes or additions.
• Troubleshoot problems with individual records, cases, or participants by applying rules and regulations; provide information and interacts with case workers to correct issues or coordinates with the help desk to solve problems.
• Coordinate with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports.
• Perform a variety of complex administrative, office support, and paraprofessional functions.
• Gather data, conducts surveys, prepares reports, and develops training materials for system users; create complex spreadsheets, report formats, forms, and record maintenance systems; may also prepare graphics for presentations and studies.
• Respond to a variety of public, staff, and management inquiries, providing the requisite information, or refers the requests to supervisory and staff as appropriate.
• Attend meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements, and implementation of changes.
• Assist in special projects designated by department management.

For a full description of duties and responsibilities please review the job description here.
Human Resources will assess your application to determine if you are minimally qualified using the following recommendations :

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Click here to view the minimum qualifications for System Support Assistant, as well as the physical, environmental, and working conditions.
SUBMIT YOUR APPLICATION
Apply online by clicking the 'Apply" link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept".

If you have any questions regarding this recruitment, contact Nicholas Jetton in Human Resources at nicholas.jetton@edcgov.us.

RECRUITMENT PROCESS
The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process.

A training and experience evaluation will be utilized to determine an applicant's ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant's education, training and experience will be evaluated using a pre-determined formula.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

For more information on the recruitment process, click here.

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ADDITIONAL INFORMATION
The County of El Dorado is recruiting applicants for the System Support Assistant. This recruitment will establish a list for the purpose of filling current and future full-time vacancies for at least three (3) months.

• There is currently one (1) full time vacancy in the Health and Human Services Agency - Social Services, located in Placerville, CA.

Click Here for Frequently Asked Questions.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing, including but not limited to marijuana. A positive test may result in the revocation of an employment offer.

This classification may include positions that are subject to current California Department of Public Health (CDPH), State Public Health Officer Orders requiring all workers who provide services or work in facilities covered by the order to (a) have their first dose of a one-dose regimen or their second dose of a two-dose regimen of an approved vaccine against COVID-19, or (b) provide valid exemption as permitted by the order. An approved exemption would result in the exempted employee being required to wear a face-covering and be regularly tested for COVID-19.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

• 40 miles to Downtown Sacramento
• 50 miles to Sacramento International Airport
• 129 miles to San Francisco

Here area few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway Races
• Farm to Fork Restaurants
• Small Business Shops