Support Services Coordinator
Job description
The Support Services Coordinator will be responsible for overseeing the support services staff in assigned clinical locations. The Support Services Coordinator will be responsible for hiring capable staff, monitoring their progress and intervening when necessary, to maintain efficiency and desired outcomes.
- Communicates the culture, mission and values of Families, Inc. to new staff and promotes an atmosphere of trust to increase job satisfaction.
- Plans, schedules, and allocates resources to maintain staffing coverage for each clinic location. Factors to consider include, but are not limited to; Telemedicine services, number of medical staff scheduled, clinic size, skills of staff and absences.
- Maintains the skills, knowledge, and ability to perform the essential job duties of each support services position in order to facilitate productivity and to fill in as needed.
- Travels to each clinic location at least once a month.
- Develops a checklist to utilized during visits to clinics as a tool to document items discussed, training needs and items that will require follow up.
- Interviews and selects capable staff utilizing the guidance of the human resources department throughout the hiring process.
- Trains new staff in job duties and company policies using a position specific training checklist.
- Schedules hands on training for new staff with experienced support services staff in their assigned functional area.
- Collaborates with the Director of Human Resources to develop a recruitment and retention strategy to include a review of pay rates and staffing needs of support staff.
- Implements new policies and procedures and follows up with staff to ensure understanding.
- Ensures the Support Services Manual includes all current processes and procedures and is available as a resource for support staff.
- Provides staff with guidance in handling complex problems and in resolving complaints or disputes.
- Serves as a liaison and advocate with other departments including administration.
- Works closely with Clinical Supervisors and Staff Psychiatrists to monitor the performance of the support services staff.
- Recommends revisions to departmental policies and procedures to create office efficiency and effectiveness.
- Monitors the use of reports by support services staff to identify process improvements and how reports can be improved to promote better utilization.
- Evaluates the job performance and recommends appropriate personnel action to human resources when standards are not met.
- Coordinates projects with other departments to accomplish departmental and organizational objectives.
- Monitors work load and required work hours of the support services staff to include the approval of overtime.
- Approves leave requests and timesheets.
- Attends monthly Clinical Supervisor’s meeting and uses this forum for discussing revisions to policy and procedures.
- Works closely with CEO and Medical Director to plan/communicate future scheduling changes and medical staff coverage.
- Other duties as assigned.
EDUCATION and EXPERIENCE
High school diploma required
Two years in healthcare industry and supervisory experience preferred.
JOB SKILLS
Required: Ability to supervise others. Ability to retain confidentiality. Ability to deal effectively with clients and all levels of the organization.
Preferred: Proficient computer skills, excellent spelling and grammar skills, strong organizational skills.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.