Job description

Ensure Guests receive an exceptional experience by attending to their needs in a timely, helpful and proficient manner starting from the door. Guides Guests through current menu and beverage offerings, answering questions as needed to ensure a positive Guest experience. Practices responsible alcohol service in accordance with state and local laws and Alamo Drafthouse, LLC alcohol policy.

REPORTS TO: Manager / Shift Supervisor / Server Lead
SALARY / GRADE LEVEL: Hourly / Exempt

Ensures that all Guests have an AWESOME Experience, and are EXCITED to come back!
Must possess excellent knowledge of current menu and seasonal offerings. Servers are responsible for explaining all menu offerings and promotional offerings to our Guests, and will clearly answer all guest questions.
Confirms and accurately notates Guest orders, quickly enters orders into the POS system, utilizing correct sequence, appropriate abbreviations and charges.
Pulls and communicates completed Guest flags for teammates when appropriate.
Quickly retrieves orders from the bar or kitchen and delivers to appropriate Guest promptly. Servers are responsible for running completed orders to all Guests.
Must possess “ninja service” ability while in the theaters.
Accurately intuits guest behavior; engages management when necessary.
Practices responsible alcohol service in accordance to local and state laws, including identification verification and intoxication prevention.
Ensures accurate check drop timing by following show the schedule. Promptly collects payment from guests using company mandated cashier procedures. Returns change or credit slips quickly.
Ensure all financial transactions are correct and maintains accuracy and coin for making change. Operate credit card machines correctly.
Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.
Must possess a positive “can do” attitude, offering assistance to team members when necessary.
Accurately intuits business flow to ensure guest and staff satisfaction. Makes themselves available to assist during downtimes.
Keeps station clean, sets up and takes down station appropriately.
Performs shift change and/or opening or closing duties.
Adheres to all company safety and sanitation policies and procedures.
Serves food and beverages to Guests in a timely manner, which includes retrieving food orders from the kitchen and transporting them to the Guests in the servers’ section, as well as for any other section in the restaurant.
Ability to assess guest demeanor and identify when behavior should be called to the attention of a Manager.
Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated Guests, as needed.
Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.
Completes pre-shift prep work and maintains appropriate volumes of prepped items.
Keeps station clean, sets up and takes down station appropriately.
Performs shift change and/or opening or closing duties.
Adheres to all company safety and sanitation policies and procedures.
Assists other Team Members as needed or when business needs dictate.

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.