Job description
GENERAL SUMMARY
This position primary responsible for the daily operation of ambulatory registration and the preauthorization function. This position is responsible to promote point-of-service collection in the ambulatory clinics and RHC. This position assures that each function related to the admission/registration process is operating in such a manner that productivity, accuracy, customer service skills, and regulatory requirements are maintained at a very high level.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- (60%)*Evaluate and monitor employee performance on a daily basis to ensure the collection of accurate information from the patient and correct input of data. The purpose will be for the development of a quality control process to improve data integrity.
- (20%)*Provide support and direction at the different access points. Provides coverage and ensures the quality of registrations.
- (20%)*Facilitate and coordinate training and continuing education of admitting staff . Provide in-services and communication so all Policy and Procedures updates as needed for ambulatory admitting staff.
OTHER DUTIES AND RESPONSIBILITIES
Initiate and facilitate problem-solving with hospital ancillary departments, physician offices, the billing department, and patients to resolve problems, inquiries and complaints.
Monitor effectiveness of current policies and procedures and modify as needed.
Participate in system-wide quality improvement initiatives/teams.
Miscellaneous job duties as assigned per affiliate.
Examples may include management of communications staff, surgical scheduling staff or volunteers.
Other duties as assigned. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
CERTIFICATIONS AND LICENSURE
CHAM - Cert Healthcare Access Manager Preferred
REQUIRED EDUCATION
Associates Degree preferred.
Preferred Bachelor degree in business or healthcare related field and Certified Healthcare Access Manager (CHAM) certification through National Association of Healthcare Access Management (NAHAM) or Certified Revenue Cycle Representative (CRCR) through Healthcare Financial Management Association (HFMA).
EXPERIENCE, TRAINING AND SKILLS
Three to five years’ experience in Patient Accounting, Admitting, or similar capacity in a healthcare setting.
Knowledge and skills in basic accounting, business writing and computer systems as normally acquired through completion of an Associate’s degree in business, accounting or related field or CHAM certification required within 1 year of hire.
Outstanding customer service skills.
Excellent written and oral communication skills, problem-solving and mentoring skills.
Proficiency in Excel and Word, analytical skills, human relations/interviewing skills.
Ability to work in a team setting. Interpersonal skills needed to communicate successfully, individually and with groups and interact with employees at all levels within the medical center.
Mandatory tuberculosis (TB) testing must be done annually according to MIOSHA (Michigan Occupational Safety Administration) standards.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health blood borne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level:Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
Location: MyMichigan Health · Patient Access
Schedule: Regular Full Time, Day Shift, EIP - Subsidiary Manager
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