Job description

Are you looking for a career that helps change people’s lives and provides opportunity for growth and advancement? Do you enjoy helping people find their vocational purpose in life and guiding them through the initial process? Then we want you to help us solve global problems by preparing the next generation of trades leaders across the country.

Position Purpose

Perform and coordinate and variety of student services duties, such as student advising, student records maintenance, and coordination of multiple student activities at the school to obtain an overall goal of enhancing student satisfaction, success, retention, and program completion for the campus.

Schedule: Monday - Friday 10AM to 8PM; (1) evening/week 11AM to 8PM

Responsibilities/Duties/Functions/Tasks

• Work closely with the Career Services Coordinator to bridge the academic process with the employment process prior to and upon graduation.
• Provide a smooth transition for the student into the educational process through orientation, acclimation, retention, support, and connection efforts that link student to the campus and to the campus experience.
• Provide support to assist student toward a successful matriculation from educational program, aiding in documentation of student outcomes.
• Introduce the students to outside resources through seminars, workshops, and information sessions that support retention.
• Input into the student information system in the appropriate format any advising sessions that take place with any student.
• Help ensure student services are matched to changing student needs.
• Advise students on in-school temporary or emergent job search (in coordination with the Career Services Coordinator).
• Communicate with students via phone, and email, on a regular basis in person to assist student to resolving any issues or concerns that impact their ability to remain active and in good standing within their selected program area ensuring student satisfaction and academic success.
• Maintain updated outside agency resource list/resource binder for student that provides community links to mental health providers, financial counseling, social services, local medical facilities, and housing resources.
• Maintain current and accurate emergency community resource list/binder that may be accessed by all staff as needed.
• Interact with other college departments on behalf of the student.
• Monitor and address student attendance corresponding with students in person, by phone, by email, and by USPS when there have been multiple absences from class.
• Advise students when issues arise that may cause a student to contemplate withdrawal from school.
• Advise and maintain student access to campus Disability Services, acting as liaison for campus with Office of Disability Services within the Corporate Department of Student Affairs.
• Maintain accurate records and correspondence for students who access ODS
• Work in unison with Director of Compliance and Administration or Assistant Campus Director to ensure all ODS policies, procedures, and protocols are followed and documented.
• Help drive campus improvements in student retention and student satisfaction outcomes.
• Coordinate activities on campus and within the community that encourage involvement of the student and promote student retention.
• Participate in and assist students with the graduation process.
• Participate and/or assist with special projects throughout the school to accomplish the overall objectives of the school.
• Perform other tasks that may be assigned by the Campus Executive Director.

Education/Experience/Skills

• High School Diploma or GED, or equitable, progressive on-the-job experience in human resources, community services, or related field required.
• Associates or Bachelors Degree in Psychology, Sociology, Social Work, Community Health, Business or related field preferred.
• Minimum two (2) years experience in an academic environment as a student, instructor, support services or other staff member.
• Strong student-centered focus; commitment to student satisfaction and success
• Effectiveness in working in teams, focusing on student success, customer service, and service excellence required.
• Proven, excellent interpersonal communication skills and ability to work with a diverse student population.
• Must be highly organized, able to multitask, and work in a fast-paced environment.
• Effective problem-solving and decision-making abilities.
• Must be a conscientious individual who needs little supervision in following up on assigned students.
• Excellent verbal and written communication skills required.
• Ability to work a flexible work schedule, including some evening hours.
• Strong MS Word, Excel, Outlook skills; prefer CampusVue experience.

#ORG

Job Type: Full-time

Pay: $38,480.00 - $49,920.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Norfolk, VA 23502: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Student services: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Administrative: 1 year (Preferred)
• Adult education: 1 year (Preferred)

Work Location: In person

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.