Job Description

Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.

We’re looking for an amazing Standby Coordinator professional to fill this role. You’ll be responsible for all aspects of Family & Friends, Travel Advisor, ESA, and non-revenue staff bookings for both Holland America Line and Seabourn. This includes processing and verification of applications, making bookings in our POLAR reservations system, as well as answering questions via email or phone.

Here’s a summary of what Holland America Line is looking for in its Standby Coordinator. Is this you?

Responsibilities

• Processes Family & Friends, Travel Advisor, and Employee Space Available requests for Holland America Line and Seabourn. This includes validating applications and forms and making reservations in POLAR.
• Assists in the administration and confirmation of reduced rate bookings including staff (vacation and business) and other reservations. Ensures that payment is received as necessary.
• Assists with specialized cruises (e.g., Team Activation cruises, Shakedowns, etc.) as requested by Supervisor.
• Monitors the Holland America Line and Seabourn Family & Friend and ESA inboxes and responds to all general inquires and correspondence to assist employees with their travel plans.
• Monitors and answers the incoming phone lines for the Holland America Line and Seabourn Family & Friends, as well as our Travel Advisor Standby Line.
• Assists our Ship Inventory department with oversells as needed.
• Assists with any projects as needed as directed by Supervisor or Director.

Please note that this position can be 100% remote, US only

Requirements

• High School Diploma/GED.
• Minimum one-year customer service experience.
• Preferred Experience with Holland America Line or Seabourn reservations.
• Preferred Experience with Travel Industry.
• Detail-oriented with strong organizational skills.
• To work in a fast-paced environment with changing priorities and tight deadlines.
• Familiar with Microsoft products (outlook, excel, word).
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What To Expect

• Cruise and Travel Privileges for You and Your family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $28,200.00 to $38,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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