JOB DESCRIPTION : Work as a member of Outpatient Retail Pharmacy team to deliver quality patient care. Activities will include but are not limited to dispensing medications, educating patients, and providing clinical information and expertise to other healthcare professionals. Responsible for operations and customer satisfaction in the pharmacy. Assist in managing the activities of a team of pharmacy technicians. Actively participates in the development and implementation of performance/quality improvement and patient safety activities. Supports Clinical Coordinator in completing initiatives to meet the goals of the area scorecard for productivity, inventory management and service. May be cross-trained to other services and other pharmacy areas as needed.

EDUCATION/EXPERIENCE:

• Graduate of an accredited School of Pharmacy with a B.S. in Pharmacy or Pharm. D. degree is required.
• Accredited outpatient or ambulatory pharmacy residency experience preferred.
• One to two years retail experience is preferred.
• Must be a certified immunizing pharmacist.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Active Registration with North Carolina Board of Pharmacy required.

ESSENTIAL FUNCTIONS: 1. Processes medication orders and prescriptions ordered by physicians or nurses for patients. 2. Supervises the work of technicians to ensure that correct medications are provided for patients on time, and support staff is fully utilized to meet area needs. 3. Provides pharmaceutical care to patients to achieve optimal therapeutic outcomes. 4. Participates in the team approach to quality improvement to support the Pharmacy Department's commitment to the philosophy and principles of Total Quality. 5. Updates knowledge and skills of self and other health care professionals to maintain, improve and document competency. 6. Documents activities to provide information needed to meet standards, regulations, laws and/or other administrative requirements. 7. Participates in planning by establishing personal goals to support quality improvement efforts and contribute to the achievement of departmental objectives. 8. Provides age/developmental appropriate care in accordance with Age/Development Specific Guidelines for the age groups served when participating in patient care. 9. Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.

SKILLS/QUALIFICATIONS:

• Ability to communicate on a professional level with physicians, nurses and other professional staff when discussing drugs and drug related problems.
• Strong oral and written communication.
• Contact with patients, family members, visitors, coworkers and medical staff under a wide variety of circumstances.
• Excellent customer service skills.
• Must demonstrate a focus and understanding of patient medication needs across the various phases of care.
• Must possess a customer focus and demonstrate a commitment to high quality patient care and ongoing learning and development.
• Should have good interpersonal, decision making, problem solving and supervisory skills.
• This individual must demonstrate a positive attitude and a commitment to teamwork.

WORK ENVIRONMENT :

• Potential exposure to infections and contagious diseases.
• Handles emergency or crisis situations.
• Possible exposure to latex.
• Possible exposure to cytotoxic (chemotherapeutic) agents.
• Requires judgment/action that could result in death of patients.
• Noise generated from telephones, computers/printers, hood and verbal communication.
• Possible exposure to the risk of bloodborne and/or airborne pathogens.
• Subject to many interruptions.
• Pressure due to multiple demands.
• Subject to changes in work schedules and areas to meet customer/department needs.